Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley McAlpin

Hickory Valley,TN

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Account Manager

Zach Jaworski State Farm
05.2025 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Make 100 outbound calls a day, servicing client walk ins as needed, meet a certain quota of sales each month.

Small Business Owner

Polished Up(self-employed)
02.2022 - 03.2025
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Packer/Assembler

TK Elevator
07.2015 - 03.2025
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Education

McNairy Central High School
Selmer, TN
05-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Conflict resolutions

Accomplishments

    10 year recognition Tk Elevator

    3 year self-employed at Polished Up Housekeeping

    Licensed in Property & Casualty, Life & Health in Mississippi, Arkansas, & Tennessee.

Timeline

Account Manager

Zach Jaworski State Farm
05.2025 - Current

Small Business Owner

Polished Up(self-employed)
02.2022 - 03.2025

Packer/Assembler

TK Elevator
07.2015 - 03.2025

McNairy Central High School

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