Ashley McCoy

• Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
• Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
• Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
• Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
• Provided emotional support and companionship to improve quality of life for residents.
• Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
• Communicated with family members and other caregivers to provide updates on well-being and care of residents.
• Engaged residents through events, small groups, and personal attention.
• Scheduled movies, entertainment, and other special events.
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.

• Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
• Conducted regular performance reviews for continuous improvement in customer service delivery.
• Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Logged call information and solutions provided into internal database.
• Negotiated favorable outcomes between customers and the organization when resolving disputes or conflicts effectively.

I’m

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily operations to maintain store cleanliness and organization.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.