Ashley Mccoy
Hope Mills,NC
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Food Lion
Wilson, North Carolina
04.2025 - 03.2026
- Assisted in managing customer service operations for a leading grocery retailer.
- Trained and mentored staff to improve customer interaction skills, resulting in enhanced service quality.
- Resolved escalated customer issues promptly, ensuring high levels of customer satisfaction.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Oversaw daily operations to maintain a positive shopping environment.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with inquiries, complaints and feedback.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Built positive rapport with customers and team members, fostering a collaborative and supportive work environment.
Cook/Waitress/Relief Manager
Waffle House
Wilson, US
04.2022 - 10.2025
- Prepared and cooked a variety of menu items efficiently.
- Ensured cleanliness and organization of kitchen area to uphold health and safety standards.
- Assisted with training new staff on cooking techniques and safety protocols.
- Inputted customer orders into the kitchen system for efficient preparation.
- Prepared orders for customers based on server requests.
- Welcomed customers and accurately recorded their orders to enhance dining experience.
- Maintained precise records of inventory and cash transactions for the establishment.
- Managed employees and the store during the unit manager's absence.
- Prepared and submitted daily operational reports to upper management for informed decision-making.
Customer Service Representative
ContactUS Communications
Winston-Salem, US
02.2022 - 11.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries via phone regarding company products, enhancing customer understanding and satisfaction.
- Handled billing inquiries and provided clear payment instructions, ensuring customers felt informed and supported.
- Educated customers on website navigation, improving their ability to access information and services.
- Placed orders for customers and tracked packages.
- Processed customer orders and updates through company systems.
- Maintained accurate customer records in the database system.
Office Manager
Delhaize America Food Lion
Wilson, US
05.2020 - 02.2022
- Led front store staff to improve customer service interactions.
- Conducted daily counts of money in the safe to ensure accuracy.
- Organized and submitted daily paperwork for management review.
Cashier
Eastway Holdings Inc
Garner, US
04.2018 - 05.2020
- Facilitated timely funding of customer accounts, ensuring accuracy and reliability.
- Maintained company hardware functionality to support seamless operations.
- Provided high-quality support, driving customer satisfaction and loyalty.
Cook/Waiter
Denny's
Wilson, US
04.2016 - 03.2020
- Cooked meals according to customer specifications in the kitchen.
- Served meals to customers at their tables promptly.
- Recorded customer orders accurately, ensuring efficient service and customer satisfaction.
- Maintained clean work areas to uphold health standards and create a safe dining environment.
Education
Associate's degree - Business Administration
Colorado Technical University
Online01-2021
High school or equivalent - GED
Wilson Community College
Wilson, NC03-2005
Skills
- Customer Service Operations
- Customer service
- Communication skills
- Relationship management
- Management
- Team leadership
- Staff training
- Employee Engagement
- Food Safety
- Food Preparation
- Meal Preparation
- Data Entry
- Financial Reporting
- Data Entry
- Meal Preparation
Certification
- CPR Certification
- Pharmacy Technician Certification, 05/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Customer Service Manager
Food Lion
04.2025 - 03.2026
Cook/Waitress/Relief Manager
Waffle House
04.2022 - 10.2025
Customer Service Representative
ContactUS Communications
02.2022 - 11.2024
Office Manager
Delhaize America Food Lion
05.2020 - 02.2022
Cashier
Eastway Holdings Inc
04.2018 - 05.2020
Cook/Waiter
Denny's
04.2016 - 03.2020
Associate's degree - Business Administration
Colorado Technical University
High school or equivalent - GED
Wilson Community College