Samantha Vancheri
Batavia,NY
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
12
12
years of professional experience
Work History
Assistant Customer Service Manager
Tops Friendly Markets
Batavia, New York
01.2024 - Current
- Supervised customer service desk operations for Tops Friendly Markets store needs.
- Coordinated cashiers, lottery, and money order transactions at service desk.
- Assisted management with store promotions, signage, and service standards.
In-Home Nanny
Sitters on standby
Orchard Park, New York
04.2020 - 01.2023
- Provided in-home childcare through Sitters on Standby placement service
- Supervised children during daily play, meals, and rest periods
- Prepared age-appropriate snacks and simple meals
- Maintained safe indoor and outdoor play environments
- Followed parent instructions and family routines
- Assisted with homework, reading, and learning activities
- Managed bedtime routines and calming transitions
- Communicated updates to parents and Sitters on Standby coordinators
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Promoted healthy eating habits by introducing nutritious snacks throughout the day.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Created an atmosphere that was conducive to learning through positive reinforcement techniques.
- Supervised customer service desk operations for Tops Friendly Markets store needs.
- Trained front-end associates on returns, exchanges, and service policies.
- Resolved customer complaints with professional communication and store procedures.
Teacher's Assistant
Care A Lot Daycare
Derby, New York
10.2014 - 08.2016
- Planned age-appropriate activities supporting learning, play, and daily routines.
- Assisted children with dressing, hygiene, and nap schedules.
- Monitored behavior and redirected conflicts using calm communication.
- Maintained clean play areas, toys, and childcare supplies.
- Communicated daily updates with parents about routines, meals, and concerns.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Assisted children in development of social, communication and problem-solving skills.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Guided children through engaging and productive activities to foster fun learning environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Supervised customer service desk operations for Tops Friendly Markets store needs.
- Trained front-end associates on returns, exchanges, and service policies.
- Resolved customer complaints with professional communication and store procedures.
- Prepared meals and snacks following family instructions and dietary needs.
Education
Hamburg Adult Education
Hamburg, NYSkills
- Customer service operations
- Cash handling
- Money order processing
- Lottery transactions
- POS systems
- Team supervision
- Employee training
- Store promotions
- Customer service
- Customer engagement
- Customer interaction
- Conflict resolution
- Problem resolution
- Issue investigation
- Detail orientation
- Effective communication
- Team leadership
Timeline
Assistant Customer Service Manager
Tops Friendly Markets
01.2024 - Current
In-Home Nanny
Sitters on standby
04.2020 - 01.2023
Teacher's Assistant
Care A Lot Daycare
10.2014 - 08.2016
Hamburg Adult Education