Ashley McCrum
Belleville,United States
Summary
Results-driven leader with a robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Skilled at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals. Committed to being a valuable asset to any team and continuously seeking opportunities for growth and learning. With a strong background in strategic management and organizational growth, brings a proven track record of developing and implementing effective business strategies, optimizing processes, and driving team performance. Adaptability, effective collaboration, and focus on delivering measurable outcomes make a valuable asset in dynamic environments. Possesses strong communication and problem-solving abilities, coupled with dedication to fostering a productive and positive team culture. Committed to continuous growth and learning, always seeking new opportunities to contribute to the success of the team.
Overview
15
15
years of professional experience
Work History
B.D.C. Director
Auffenberg Dealer Group
02.2013 - Current
- Managing the business development department and staff of 20-30 employees
- Customer service, sales, leads online and by phone, managing employees, hiring, building and maintaining multiple schedules, promotional campaigns, contracting, maintaining and researching warranties and contracts, Inbound and outbound calls, training, development of training materials, connection between multiple stores and outside company, employee salaries and department bookkeeping,reporting, marketing,llloo0 and word tracks.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Office Assistant
Hair Nail & Care
01.2012 - 02.2013
- Greeted visitors and guests in a professional, friendly manner and directed them to the appropriate staff members
- Answered customer inquiries and addressed customer concerns
- Providing customer service via phone and in person
- Filing paperwork
- Scheduling appointments
- Ordering supplies
- Assisting with advertising and paperwork
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Lead/Bartender/Server/Trainer
Castletown Geoghegan
08.2009 - 09.2012
- Supervised, coached, and counseled staff of10 employees
- Conducted training on a cash register, in house computers, and coordinated all orientation sessions for new hires
- Recruited and scheduled staff to ensure balanced coverage at the information desks, on the floor to restock merchandise, at the cash registers and compliance with Seattle’s Best contract by staffing two restaurant sellers in the store restaurant at all times
- Worked proactively with the management team and maintained awareness of upcoming events
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Education
High School -
Belleville East High School
Belleville, IL05.2004
Skills
- Time Management
- Communication Skills
- Fast Learner
- Computer Skill
- Customer Service
- Leadership Skills
- Strong Critical Thinking Skills
- Complex Problem Solving
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Project management
- Team management
- Creativity and innovation
Timeline
B.D.C. Director
Auffenberg Dealer Group
02.2013 - Current
Office Assistant
Hair Nail & Care
01.2012 - 02.2013
Lead/Bartender/Server/Trainer
Castletown Geoghegan
08.2009 - 09.2012
High School -
Belleville East High School
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