Ashley McEachern
Owings Mills,MD
Summary
Well-rounded Administrative Assistant possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
6
6
years of professional experience
Work History
Office Clerk
Maryland Department of Health
09.2019 - Current
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
- Complied with confidentiality regulations in handling customer information.
- Worked easily with office programs such as Microsoft and sps software to carry out daily team clerical needs.
- Delivered customer support and service experiences to promote more effective office environment.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Administrative Specialist II
Maryland Department of Health
04.2019 - 09.2019
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed administrative processes and prepared key reports and documentation.
- Guided administrative and professional staff through computer and software problems.
Administrative Assistant
Jones Networking Temp Agency
07.2018 - 04.2019
- Directed customer communication to appropriate department personnel.
- Responded to inquiries via email, telephone and social media platforms.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Processed incoming mail and packages and placed envelopes in bins for employees.
Education
High School Diploma -
Achievement Academy@Harbor City High School
06.2010
Skills
- Workforce Management
- Professional and mature
- Team collaboration
- CRM
- Database entry
- Scanning and copying
- Problem resolution
- Data management
- Active listening
- Advanced MS Office Suite knowledge
Timeline
Office Clerk
Maryland Department of Health
09.2019 - Current
Administrative Specialist II
Maryland Department of Health
04.2019 - 09.2019
Administrative Assistant
Jones Networking Temp Agency
07.2018 - 04.2019
High School Diploma -
Achievement Academy@Harbor City High School