Ashley McKenna
Lynchburg,VA
Summary
Detail-oriented retail professional with ten years of customer service and sales experience, seeking to leverage a passion for holistic health and a strong work ethic into a Personal Care Specialist role. Eager to apply skills in patient education and exceptional customer relations to provide compassionate, knowledgeable guidance in a medical marijuana dispensary.
Overview
10
10
years of professional experience
Work History
Patient Communications Specialist
Collaborative Health Partners
Lynchburg, VA
03.2025 - Current
- Streamlined workflows, increasing task completion efficiency by 18%.
- Ensured regulatory compliance through meticulous record-keeping, enhancing data accuracy.
- Delivered prompt customer service, fostering trust and strengthening patient relationships.
- Exhibited leadership and problem-solving skills in a fast-paced emergent care setting.
Trainer
Chick-fil-A
Lynchburg, VA
11.2020 - 10.2024
- Trained new team members, elevating guest satisfaction and service standards.
- Boosted order accuracy and service speed, increasing CEM scores from 96 to 99.
- Refined training materials using feedback to align with guest expectations.
- Developed interactive training modules for improved retention and employee motivation.
Contractor
Beyond Marketing, LLC
Lynchburg, VA
06.2021 - 10.2023
- Analyzed market trends to optimize client campaigns, enhancing engagement and satisfaction.
- Designed surveys to collect feedback, supporting product development and user experience.
- Developed websites for nonprofits, increasing brand visibility and donor acquisition.
- Cultivated strong client relationships through effective communication and partnership initiatives.
- Constructed business plans derived from comprehensive data analysis and interpretation.
- Enhanced e-commerce processes to drive business growth.
Account Manager
Nation’s Best CPR
Forest, VA
06.2022 - 06.2023
- Managed client accounts, ensuring timely service delivery and enhancing client retention.
- Oversaw accounts with monthly values from $400 to $12,000.
- Achieved profit of $225,000 within 12 months through effective account management.
- Compiled and updated Salesforce data entries to facilitate efficient client communications.
- Utilized data interpretation for gathering insights on potential cold-call clients.
Assistant Manager
Mad Hatter’s Cafe & Bakeshop
Durham, NC
10.2018 - 08.2019
- Boosted service efficiency and customer satisfaction through effective daily operations management.
- Trained new staff to enhance team support and ensure service consistency.
- Monitored inventory to reduce waste and optimize cost management practices.
- Implemented feedback system that drove improvements and increased customer loyalty.
Director
Chick-fil-A
Durham, NC
10.2015 - 10.2018
- Optimized service protocols, resulting in faster order processing and improved customer satisfaction.
- Increased drive-thru productivity from 62% to 88% during peak seasons.
- Managed event sales averaging $14,500, contributing to overall revenue growth.
- Utilized databases to compare regional data and inform strategic decisions based on CEM scores.
- Implemented inventory management system, generating $1,800 monthly in credits and reducing stock discrepancies.
Education
Strategic Communications
Liberty University
Lynchburg, VA05.2022
Certificate - Marketing Analytics
Harvard University
Cambridge, MASkills
- Effective communication and interpersonal skills
- Proficient in POS systems, Salesforce, Google Suite, and Microsoft Office
- Critical thinking and problem-solving abilities
- Adaptability in fast-paced environments
- Data analytics and interpretation expertise
Timeline
Patient Communications Specialist
Collaborative Health Partners
03.2025 - Current
Account Manager
Nation’s Best CPR
06.2022 - 06.2023
Contractor
Beyond Marketing, LLC
06.2021 - 10.2023
Trainer
Chick-fil-A
11.2020 - 10.2024
Assistant Manager
Mad Hatter’s Cafe & Bakeshop
10.2018 - 08.2019
Director
Chick-fil-A
10.2015 - 10.2018
Strategic Communications
Liberty University
Certificate - Marketing Analytics
Harvard University