Chelsea Huntington
Farmingville,NY
Summary
Dynamic Patient Communications Specialist with a proven track record at New York Cancer And Blood Specialists, excelling in empathetic communication and confidential record management. Skilled in de-escalating challenging situations and enhancing patient satisfaction through effective problem-solving. Committed to fostering positive employee relations and operational efficiency. With over seven years of management experience, seeking to transition into a Staffing Manager position. Skilled in handling company staffing needs, optimizing staff schedules, and the ability to manage high-volume recruitment, prioritize tasks, and work independently. Adept at managing sensitive information, supporting employees and patients with empathy and discretion while maintaining accurate documentation. Proven leadership and problem- solving skills developed through years in retail management and current role facilitating communications between patients and providers at New York Cancer and Blood Specialists.
Overview
15
15
years of professional experience
Work History
Patient Communications Specialist
New York Cancer And Blood Specialists
03.2024 - Current
- Collect and verify patient information by adhering to the HIPAA confidentiality guidelines.
- Answered incoming calls from patients, families, and healthcare providers in a professional and empathetic manner, While also rerouting calls when needed to appropriate clinical staff, departments, or on- call providers to addresses patient needs.
- Document call details accurately in patient records or communication logs while addressing urgency.
- Assisting patients with basic questions regarding referrals, prescription refills, appointments, or other non clinical inquires.
- De-escalate upset or anxious callers using active listening and calm communication skills.
Assistant Store Manager
Charlotte Russe
10.2013 - 06.2015
- Developed staff schedules to maintain optimal coverage during peak hours, improving operational efficiency.
- Created an On Call schedule for peak business hours.
- Trained and mentored team members on sales techniques and customer service best practices.
- Collaborated with upper management to execute marketing initiatives that drove foot traffic and sales growth.
Store Co-Manager
Garage
05.2011 - 09.2013
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Supported the opening of new store locations by providing training and mentorship to newly appointed management teams for a smooth transition process.
- Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
- Addressed employee concerns in a timely manner ensuring fair treatment to all staff members,
- Coordinated staff schedules to optimize labor costs while maintaining service standards during peak hours.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
Longwood High School
Middle Island, NY06-2009
Skills
- Confidential Record Management
- Employee Relations & Support
- Policy Interpretation & Compliance
- Empathetic Communication
- Time Management & Organization
- Problem-Solving
- Multitasking Abilities
- Customer Service
Timeline
Patient Communications Specialist
New York Cancer And Blood Specialists
03.2024 - Current
Assistant Store Manager
Charlotte Russe
10.2013 - 06.2015
Store Co-Manager
Garage
05.2011 - 09.2013
High School Diploma -
Longwood High School