Ryan M. Rubinstein
Aubrey
Summary
Dedicated professional with a background in social services and case management, bringing proven strengths in client communication, data accuracy, and policy compliance. Experienced in supporting diverse populations with sensitivity and efficiency. Seeking to apply these skills in healthcare data entry and customer service, ensuring reliable information management, and compassionate patient support.
Overview
13
13
years of professional experience
Work History
Patient Coordinator
Access Nurse
11.2025 - Current
- Communicated with patients to gather medical histories and confirm information.
- Assisted healthcare providers by preparing patient charts and documentation.
- Managed patient inquiries via phone, providing timely responses and support.
Caregiver
Home Homecare
New York
03.2025 - 11.2025
- Provided daily in-home support to family members with chronic health needs, ensuring adherence to care plans and improving their well-being.
Outreach Specialist
Harmony Cares
10.2023 - 03.2025
- Scheduled 12+ home-based nurse practitioner visits per day for insurance-covered members, consistently meeting KPI's.
- Enhanced member engagement through personalized communication and follow-up.
Case Manager - Wisconsin Works
BrightSpring Health Services, EQUUS
Kenosha
02.2023 - 06.2023
- Managed 35 client cases, providing follow-ups, support, and barrier removal to improve employability outcomes.
- Monitored and reported progress to management, improving case resolution.
Disability Advocate
Elevate Patient Financial Solutions
08.2022 - 10.2022
- Facilitated claim determinations, expediting resolution for clients.
Clinical Assessor
Maximus
Jamaica
08.2021 - 02.2022
- Assessed Queens, NY, residents for vocational rehabilitation eligibility.
- Placed participants on appropriate tracks—vocational rehabilitation, medical/mental health stabilization, or Social Security Disability Insurance—while ensuring compliance with HRA guidelines.
Vocational Rehabilitation Counselor
ACCES-VR
Brooklyn
03.2020 - 07.2021
- Managed 85 client cases, providing counseling, eligibility determination, and progress tracking.
- Developed individualized employment plans, increasing successful job placements.
Certified Rehabilitation Counselor
BrightSpring Health Services, Rescare
New York
06.2019 - 02.2020
- Conducted comprehensive assessments and one-on-one counseling for clients pursuing employment.
- Collaborated with multidisciplinary teams to address barriers, and track outcomes.
Additional Roles
Community Organizations
01.2013 - 05.2019
- Case Manager (OASAS), Crisis Counselor, Diagnostic Vocational Evaluator – focused on case management, substance use group facilitation, crisis counseling, individualized plans of employment, assessments, and mentoring new evaluators.
Education
M.S.Ed. - Rehabilitation Counseling
Hofstra University
Hempstead, NYB.A. - Sociology & Psychology
SUNY Potsdam
Potsdam, NYSkills
- Data entry and documentation
- Typing speed: 45 WPM
- Database management systems
- Healthcare and social services
- Confidential record management
- Patient and customer support
- Case management
- Policy compliance and adherence
- Conflict resolution strategies
- Multicultural communication skills
Publications
- Weber, G., Rose, S. E., Rubinstein, R., 2011, The impact of internalized homophobia on outness for LGBT people., The Professional Counselor, 1, 3, 163-175
- Weber, G., Seirup, H. J., Rubinstein, R., 2011, The spectrum of treatment options and their components., J. F. Stano, Substance Abuse: Treatment and Rehabilitation, Linn Creek, MO, Aspen Professional Services
Timeline
Patient Coordinator
Access Nurse
11.2025 - Current
Caregiver
Home Homecare
03.2025 - 11.2025
Outreach Specialist
Harmony Cares
10.2023 - 03.2025
Case Manager - Wisconsin Works
BrightSpring Health Services, EQUUS
02.2023 - 06.2023
Disability Advocate
Elevate Patient Financial Solutions
08.2022 - 10.2022
Clinical Assessor
Maximus
08.2021 - 02.2022
Vocational Rehabilitation Counselor
ACCES-VR
03.2020 - 07.2021
Certified Rehabilitation Counselor
BrightSpring Health Services, Rescare
06.2019 - 02.2020
Additional Roles
Community Organizations
01.2013 - 05.2019
M.S.Ed. - Rehabilitation Counseling
Hofstra University
B.A. - Sociology & Psychology
SUNY Potsdam