Kellie Curtis
Grove City,OH
Summary
Administrative and customer service professional focused on documentation control, appointment follow-up, and confidential record handling. Brings experience reviewing title and medical records for accuracy, tracking open items through completion, communicating with outside parties, and supporting compliance, continuity, and responsive service.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Front Office Associate | Floor Plan Specialist | Title Clerk | Notary
American Auto Auction - Columbus Fair
03.2025 - Current
- Supported automobile dealers, finance companies, customers, and internal teams with title, payment, financing, and vehicle release processing.
- Verified open titles and payments to ensure timely arrival of required documents and funds.
- Stayed in regular contact with dealers and finance companies to confirm requirements, find missing details, and clear delays.
- Scheduled appointments for people picking up repossessed vehicles and gave clear pickup instructions.
- Recorded each call, action, and follow-up in the company system to keep records current.
- Monitored open items to completion and coordinated follow-ups with involved parties to maintain service flow.
- Reviewed title documents for completeness and accuracy and helped correct discrepancies.
- Provided notary services while protecting confidential customer financial and legal information.
Customer Service Manager | Online Pickup Department Manager
Walmart
10.1997 - 01.2021
- Managed daily customer service and online pickup operations, overseeing staffing, workflow, order preparation, and timely service deliveries.
- Communicated with customers to confirm order details, clarify pickup procedures, and resolve service concerns to enhance customer experience.
- Followed customer concerns through resolution to promote continuity, satisfaction, and quality service.
- Assisted customers in locating needed products by coordinating with other stores and researching online options to ensure satisfaction.
- Coordinated with store departments and outside locations to locate merchandise and arrange appropriate solutions.
- Managed customer complaint records using computerized spreadsheets while maintaining confidentiality.
Medical Records Clerk
Mayfair Village Nursing Home
03.1994 - 06.1995
- Maintained confidential medical records for nursing home residents in accordance with facility procedures and regulatory requirements.
- Ensured completeness and accuracy of records by reviewing for required signatures and compliance.
- Followed up with appropriate staff when documentation was missing or incomplete and monitored records until corrections were completed.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Applied ICD-9 coding knowledge when organizing and processing medical information.
- Coordinated preparation and maintenance of records for state reviews, liaising with state representatives during facility visits.
Education
Some College (No Degree) - Pre-Nursing
Columbus State Community College
Columbus, OHSkills
- Confidential record management
- Record management
- Appointment scheduling
- Service coordination
- Deadline monitoring
- Quality assurance
- Microsoft Office proficiency
- Customer advocacy
Certification
- Notary Public, State of Ohio, Franklin County, Commission expires March 16, 2030
Timeline
Front Office Associate | Floor Plan Specialist | Title Clerk | Notary
American Auto Auction - Columbus Fair
03.2025 - Current
Customer Service Manager | Online Pickup Department Manager
Walmart
10.1997 - 01.2021
Medical Records Clerk
Mayfair Village Nursing Home
03.1994 - 06.1995
Some College (No Degree) - Pre-Nursing
Columbus State Community College