Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgina Torres

Miami

Summary

Bilingual administrative and customer service professional with experience supporting front-desk operations, managing confidential records, and providing high-quality service in fast-paced environments. Known for strong organization, attention to detail, and clear communication with diverse populations. Brings a dependable work ethic, adaptability, and a commitment to professionalism across all responsibilities.

Overview

10
10
years of professional experience

Work History

Client Relations & Front-End Operations Lead

Ulta Beauty
Miami
06.2022 - Current
  • Process high-volume customer transactions with accuracy and professionalism.
  • Reconcile cash drawers and comply with established money-handling procedures.
  • Train and support new employees on point-of-sale systems and customer service standards.
  • Resolve customer concerns efficiently to ensure a positive client experience.

Volunteer Event Support & Guest Services Coordinator

Parochial Church Events & Ministries
Miami
01.2018 - Current

• Assisted with event logistics and guest registration processes.
• Provided bilingual English/Spanish support to attendees.
• Maintained organized event environments by supporting crowd flow and resolving guest questions to ensure smooth operations.

Volunteer

Providence Community Center
Miami
08.2019 - 05.2022
  • Assisted with patient registration and updating demographic information.
  • Scheduled appointments and supported front-desk workflows.
  • Maintained confidentiality and HIPAA compliance.
  • Provided bilingual English/Spanish assistance to patients and families.

Front Office & Guest Services Assistant

Garcia Door and Window
Miami
06.2016 - 12.2021

• Served as the primary point of contact for visitors and incoming calls.
• Maintained organized files, performed accurate data entry, and supported daily office operations.
• Handled sensitive information with discretion, confidentiality, and professionalism.

Education

Bachelor of Applied Science - Crime Scene Investigation

Miami Dade College
FL, USA
01-2024

Associate of Science - Crime Scene Technology (Forensic Science)

Miami Dade College
FL, USA
05-2023

College Credit Certificate - Crime Scene Technician

Miami Dade College
FL, USA
05-2023

Phlebotomy Technician Program - Phlebotomy

Yechanlaz Vocational Institute
Miami, FL
10-2021

Skills

  • Front Desk Operations
  • Guest Relations
  • Patient Registration
  • Appointment Scheduling
  • Cash Handling and Reconciliation
  • Confidential Record Management
  • Problem Resolution and Communication
  • Bilingual English and Spanish
  • Organized and Detail-Oriented

Timeline

Client Relations & Front-End Operations Lead

Ulta Beauty
06.2022 - Current

Volunteer

Providence Community Center
08.2019 - 05.2022

Volunteer Event Support & Guest Services Coordinator

Parochial Church Events & Ministries
01.2018 - Current

Front Office & Guest Services Assistant

Garcia Door and Window
06.2016 - 12.2021

Bachelor of Applied Science - Crime Scene Investigation

Miami Dade College

Associate of Science - Crime Scene Technology (Forensic Science)

Miami Dade College

College Credit Certificate - Crime Scene Technician

Miami Dade College

Phlebotomy Technician Program - Phlebotomy

Yechanlaz Vocational Institute
Georgina Torres