Naudia Lane
MUSKOGEE,OK
Summary
Healthcare professional prepared to excel in administrative roles, leveraging rich background in managing healthcare facilities. Proven ability to enhance operational workflows and maintain regulatory compliance. Focused on collaborative team efforts and delivering impactful results, known for flexibility and reliability.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
11
11
years of professional experience
Work History
Patient Communications Specialist
Corro Health (Mercy Contract)
01.2024 - 11.2025
- Managed self-pay accounts after insurance processing to secure timely patient payments.
- Educated patients on billing statements, payment options, and financial assistance programs.
- Resolved patient inquiries and escalations regarding balances and account discrepancies.
- Monitored accounts for accuracy, adjustments, and compliance with hospital policies.
- Collaborated with billing and revenue cycle teams to reduce outstanding balances.
- Met productivity, collections, and customer service performance goals.
Benefits and Eligibility Representative
Sagility Health (BSC) Remote
01.2022 - 01.2024
- Verified patient eligibility and benefits with insurance carriers.
- Resolved member inquiries regarding coverage, authorizations, and claims.
- Assisted providers and patients with escalated benefit or eligibility concerns.
- Ensured compliance with HIPAA and payer requirements.
- Documented all interactions accurately in patient and insurance systems.
- Supported claims processing by identifying discrepancies in coverage and benefits.
- Delivered high-quality customer service while meeting productivity and accuracy goals.
Patient Access Team Lead
OU Medical Center
01.2020 - 01.2022
- Led patient access team in registration, scheduling, and insurance verification.
- Trained/coached staff to improve accuracy, efficiency, and service.
- Resolved escalated patient and insurance issues with professionalism.
- Ensured compliance with HIPAA and patient confidentiality standards.
- Audited records to maintain data integrity and reduce claim denials.
- Collaborated with billing, medical records, and clinical teams to streamline workflows.
Escalation Agent
RemedyMeds
08.2019 - 01.2020
- Assisted in creating new training materials for incoming agents, resulting in a more consistent customer experience.
- Handled high-pressure situations with professionalism and empathy, restoring customer confidence in the company''s ability to address concerns.
- Demonstrated adaptability in handling diverse range of cases, applying critical thinking skills to determine appropriate course of action.
- Assisted management in identifying key areas for process improvements, leading to increased efficiency and improved overall team performance.
Team Lead
Braums Ice Cream And Dairy
03.2015 - 08.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Okmulgee High School
Okmulgee, OK05-2019
Skills
- Data Analysis
- Team Leadership
- Patient Advocacy
- Conflict Resolution
- Negotiation Skills
- Patient Engagement
- Insurance Navigation
- Healthcare Analytics
- Telehealth Support
Timeline
Patient Communications Specialist
Corro Health (Mercy Contract)
01.2024 - 11.2025
Benefits and Eligibility Representative
Sagility Health (BSC) Remote
01.2022 - 01.2024
Patient Access Team Lead
OU Medical Center
01.2020 - 01.2022
Escalation Agent
RemedyMeds
08.2019 - 01.2020
Team Lead
Braums Ice Cream And Dairy
03.2015 - 08.2019
High School Diploma -
Okmulgee High School