Ashley Mckinney
Live Oak,TX
Summary
Compassionate CNA with experience in hospice and psychiatric care, combined with strong administrative and customer service skills. Known for staying calm under pressure, communicating effectively, and providing dependable support to both patients and care teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Bright Minds Family Psychiatry
12.2025 - Current
- Facilitated patient scheduling and appointment confirmations to enhance operational efficiency.
- Managed patient inquiries through phone and in-person interactions, ensuring a welcoming environment.
- Assisted in maintaining accurate patient records within electronic health systems for improved data integrity.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
CNA
Hope Hospice of New Braunfels; Hospice of Austin
11.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Provided emotional support to patients and families during end-of-life care.
- Documented patient care accurately in electronic health records systems.
- Trained new staff on best practices for patient care and safety protocols.
Scheduler
Good Shepherd Hospice
07.2024 - 09.2024
- Coordinated patient scheduling to optimize care delivery and resource allocation.
- Maintained accurate records in electronic health systems for seamless access by healthcare providers.
- Collaborated with multidisciplinary teams to address scheduling conflicts and improve workflow efficiency.
- Assisted in developing standard operating procedures for scheduling processes, enhancing consistency and accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Patient Care Technician
North Central Baptist Hospital
12.2023 - 07.2024
- Assisted nursing staff with daily patient care and comfort measures.
- Monitored vital signs and reported changes to medical team promptly.
- Maintained accurate patient records using electronic health record systems.
Education
Associate of Science - Nursing
Northeast Lakeview College
Universal City, TXHigh School Diploma -
Canyon High School
New Braunfels, TX05.2005
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Patient intake
Certification
CNA
Calm (certified assisted living certification
Notary (Loan signing certified
CPR and first aid
Timeline
Patient Service Representative
Bright Minds Family Psychiatry
12.2025 - Current
CNA
Hope Hospice of New Braunfels; Hospice of Austin
11.2025 - Current
Scheduler
Good Shepherd Hospice
07.2024 - 09.2024
Patient Care Technician
North Central Baptist Hospital
12.2023 - 07.2024
Associate of Science - Nursing
Northeast Lakeview College
High School Diploma -
Canyon High School