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Ashley McMahon

Patchogue,NY

Summary

Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.

Overview

16
16
years of professional experience

Work History

Receptionist Administrator

Roman Catholic Church St. Mary
East Islip, NY
06.2025 - Current
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated communication between church staff and parishioners, enhancing community engagement.
  • Maintained accurate records of School events and activities using database management systems.
  • Developed and implemented organizational systems for managing correspondence and inquiries effectively.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Enhanced front office efficiency by streamlining appointment scheduling processes.
  • Enhanced efficiency of mail distribution, ensuring timely delivery and response.
  • Assisted in organizing School events, contributing to team morale and cohesion.
  • Increased office security by updating visitor check-in procedures and protocols.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.
  • Streamlined administrative processes, improving overall office efficiency and service delivery.
  • Oversaw volunteer coordination for events, fostering a collaborative environment within the community.

Lunch Director

Roman Catholic Church St. Mary
East Islip, NY
09.2024 - Current
  • Oversaw daily lunch operations, ensuring compliance with health and safety regulations.
  • Managed staff scheduling and training to optimize service efficiency.
  • Developed menu offerings in collaboration with culinary team to enhance dining experience.
  • Implemented cost-saving measures through inventory management and supplier negotiations.
  • Coordinated volunteer efforts, fostering community engagement and participation in lunch programs.
  • Improved lunchtime efficiency by streamlining food service processes and procedures.

Pet Care Sitter/Manager

Independent Contractor - Self Employed
Long Island, NY
07.2021 - 05.2024
  • Developed and implemented individualized care plans for diverse pets, ensuring optimal health and well-being.
  • Managed daily operations, including scheduling appointments and coordinating services for pet owners.
  • Trained and mentored staff on best practices in pet care and customer service techniques.
  • Established relationships with local veterinarians to facilitate emergency services for clients' pets.
  • Enhanced client satisfaction through personalized communication and follow-up consultations post-service.
  • Led marketing initiatives to increase visibility and attract new clients within the local community.
  • Addressed customer concerns promptly with empathy and professionalism while working towards mutually satisfactory resolutions.
  • Enhanced customer satisfaction by providing personalized pet care services and addressing specific needs.
  • Ensured proper documentation of all pet records, including vaccinations, health issues, feeding routines, and special instructions from owners.
  • Reduced client complaints by implementing strict quality control measures and ensuring adherence to pet care guidelines.
  • Increased client retention rate by establishing strong relationships with customers through excellent communication skills and genuine empathy for their pets'' welfare.
  • Continuously researched new industry trends and best practices, incorporating them into our services to stay ahead of the competition.
  • Organized special events like adoption drives or educational seminars in order to promote responsible pet ownership within the community.
  • Developed comprehensive pet care plans, taking into account individual preferences and requirements of each animal.
  • Implemented innovative marketing strategies to attract new clients while maintaining loyalty among existing customers.
  • Developed strong partnerships with local businesses, resulting in mutually beneficial referrals and increased revenue for both parties.
  • Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
  • Collaborated with veterinary professionals to provide top-notch medical care for pets under our supervision.
  • Streamlined operations for increased efficiency, managing daily schedules and assigning tasks to staff members.
  • Oversaw all aspects of facility maintenance, ensuring a clean, safe, and comfortable environment for both pets and employees.
  • Facilitated smooth transitions during check-ins/check-outs by effectively communicating with pet owners and staff members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development

Candy Maker

Uncle Giuseppe's Marketplace
Melville, NY
05.2019 - 05.2020
  • Designed and produced a variety of confections using traditional candy-making techniques.
  • Supervised production processes to ensure quality and consistency in finished products.
  • Trained new staff on equipment operation, safety protocols, and candy preparation methods.
  • Developed unique recipes that enhanced product offerings and customer satisfaction.
  • Implemented improvements in production workflows, increasing efficiency without sacrificing quality.
  • Monitored inventory levels to maintain adequate supplies of ingredients and packaging materials.
  • Ensured compliance with health and safety regulations throughout the candy-making process.
  • Collaborated with marketing team to promote seasonal products and drive sales initiatives.
  • Conducted regular equipment maintenance checks for optimal performance, reducing downtime due to malfunctions.
  • Consistently met or exceeded production targets, contributing to the overall success of the company.
  • Coordinated closely with sales teams to forecast demand trends accurately, allowing efficient production scheduling.
  • Optimized workflow by delegating tasks efficiently among team members based on individual strengths and skills.
  • Reduced waste by implementing inventory management techniques and proper storage methods for raw materials.
  • Implemented creative packaging designs that appealed to target audiences, driving higher sales numbers.
  • Established strong relationships with suppliers, negotiating favorable terms for high-quality ingredients at competitive prices.
  • Collaborated with marketing team to create promotional materials for seasonal products, resulting in higher sales revenue.
  • Enhanced candy production quality by implementing strict quality control measures and monitoring procedures.
  • Increased team efficiency by streamlining candy-making processes and optimizing equipment usage.
  • Troubleshot production issues quickly, minimizing delays while maintaining high-quality output.
  • Managed inventory levels effectively to ensure adequate stock availability without overstocking perishable items.
  • Contributed to company growth with the development of unique flavor combinations that set products apart from competitors.
  • Maintained a clean and sanitary work environment, adhering to industry standards and health regulations.
  • Ensured safety compliance by enforcing workplace guidelines and conducting regular safety audits within the facility.
  • Provided training for new hires on candy making techniques, ensuring consistency in product quality across the team.
  • Improved customer satisfaction through timely fulfillment of custom orders and prompt response to inquiries.
  • Operated food production equipment safely and responsibly for quality output.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Assembled and packaged food items securely to meet company standards.
  • Worked in production to improve efficiency.
  • Monitored food production and quality control to achieve agreed standards.
  • Maintained ingredients and supplies inventories, enabling timely stock replenishment.
  • Discarded expired food items and disposed of waste for hygienic food preparation environments.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
  • Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.

Customer Service Manager

Uncle Giuseppe's Marketplace
Melville, NY
04.2018 - 05.2020
  • Developed customer service training programs to enhance staff performance and improve client interactions.
  • Implemented feedback mechanisms to identify areas for service improvement and drive operational excellence.
  • Streamlined communication processes between departments to ensure timely resolution of customer inquiries.
  • Analyzed customer feedback data to inform strategic decisions and optimize service offerings.
  • Led cross-functional teams in initiatives aimed at enhancing overall customer satisfaction and loyalty.
  • Established performance metrics to monitor team effectiveness and implement corrective actions as needed.
  • Spearheaded development of new service protocols that improved response times and increased efficiency across the department.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Kept accurate records to document customer service actions and discussions.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Enhanced team productivity with introduction of flexible working arrangements.
  • Fostered culture of continuous improvement, leading to consistently high service standards.
  • Tailored training content to meet specific needs of customer service representatives.
  • Designed incentive programs to motivate staff and improve service levels.

Cashier

Uncle Giuseppe's Marketplace
Melville, NY
09.2016 - 05.2020
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring consistent accountability.
  • Trained new cashiers on procedures and best practices for customer service.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Front End Team Lead

Uncle Giuseppe's Marketplace
Melville, NY
09.2016 - 05.2020
  • Led front-end team to enhance customer service and satisfaction through effective communication and training.
  • Implemented streamlined processes that improved checkout efficiency, reducing wait times for customers.
  • Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
  • Developed training modules for new employees, ensuring consistent adherence to company standards and procedures.
  • Coordinated daily operations of front-end services, optimizing staffing levels based on peak hours and customer flow.
  • Utilized point-of-sale systems to manage transactions accurately while maintaining a high level of operational integrity.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Collaborated with marketing team to design promotional displays that increased seasonal sales performance.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
  • Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.

Bookkeeper/ Customer Service Team Lead

Uncle Giuseppe's Marketplace
Melville, NY
09.2016 - 05.2020
  • Developed streamlined procedures for invoice management, enhancing accuracy and efficiency.
  • Trained junior staff on bookkeeping practices and software usage to promote team growth.
  • Processed accounts payable and receivable, ensuring timely and accurate financial transactions.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Facilitated smoother audits by maintaining organized financial records and documentation.
  • Boosted efficiency, implemented digital filing system for receipts and invoices.

PSTM

Toys R Us
Bay Shore, NY
01.2015 - 09.2016
  • Sets and breaks ad for the week
  • Makes sure all end caps and displays are signed
  • Makes sure all price changes are done
  • Makes sure the What Goes Where When is set
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Back of House

Toys R Us
Bay Shore, NY
01.2015 - 09.2016
  • Makes sure all product that is packed out is properly packed out and leveled
  • Makes sure the on hand and floor inventory is correct
  • Makes sure floor is presentable for Guests to shop freely
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Money Counter

Toys R Us
Bay Shore, NY
01.2015 - 09.2016
  • Inventoried cashiers tills
  • Counted the back the tills and set them up for the day
  • Counted the safe
  • Set up deposits for Garda
  • Conducted regular audits to verify cash integrity and compliance with standards.
  • Streamlined cash counting workflows to improve turnaround time and reduce discrepancies.
  • Managed cash counting processes to ensure accuracy and efficiency.
  • Trained new team members on operational procedures and cash handling protocols.

Customer Service Team Member

Toys R Us
Bay Shore, NY
07.2013 - 09.2016
  • Helped and assisted customers with returns and questions
  • Helped order items for customers when we did not have item.
  • Used time management skills for distributing breaks/lunches
  • Did buybacks for service drawers and change to cashiers
  • Provided exceptional customer support, resolving inquiries and enhancing overall shopping experience.
  • Collaborated with team members to maintain store organization and inventory accuracy.
  • Assisted in training new staff on customer service protocols and operational procedures.
  • Implemented suggestions for process improvements, increasing efficiency in daily operations.
  • Facilitated communication between departments to ensure seamless service delivery for customers.
  • Monitored stock levels and coordinated restocking efforts to meet customer demand effectively.
  • Developed strategies for addressing customer feedback, resulting in enhanced satisfaction ratings.
  • Led team initiatives focused on optimizing sales floor layout for improved product visibility and access.
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
  • Actively participated in weekly meetings presenting ideas for process improvements leading to more efficient and effective customer service.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.
  • Reduced call wait times by efficiently managing high call volumes during peak hours.
  • Streamlined communication channels for improved customer interactions and faster issue resolution.
  • Implemented quality control measures within the team which resulted in a decrease of errors in handling customer requests or complaints.
  • Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.
  • Developed tailored solutions for unique customer challenges, enhancing their overall experience with the company.
  • Facilitated conflict resolution among team members leading to a more harmonious work environment improving overall productivity.
  • Maintained customer records by updating account information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

Cashier

Toys R Us
07.2013 - 09.2016
  • Helped and assisted customers with purchases
  • Helped customers understand the benefits of BPP(now Square Trade), Rewards, Instant Credits, and Batteries.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Performed cash, card, and check transactions to complete customer purchases.

Front End Manager/Customer Service Representative

Pathmark
Patchogue, NY
09.2011 - 01.2013
  • Inventoried cashiers tills
  • Used time management for cashiers breaks/lunches
  • Made Money orders and Used Western Union
  • Led front-end operations, ensuring optimal workflow and team performance.
  • Developed training programs to enhance staff skills and service quality.
  • Implemented process improvements, increasing customer satisfaction ratings.
  • Analyzed sales data to inform strategic inventory management decisions.
  • Coordinated cross-functional teams to streamline product launches and promotions.
  • Monitored compliance with company policies and industry regulations consistently.
  • Enhanced visual merchandising strategies to boost in-store engagement and sales.
  • Fostered a collaborative team environment, mentoring junior staff for career growth.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Cashier

Pathmark
Patchogue, NY
07.2010 - 09.2011
  • Helped and assisted customers with purchases
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer, ensuring consistent accountability.
  • Trained new cashiers on procedures and best practices for customer service.
  • Resolved customer issues promptly to enhance satisfaction and loyalty.
  • Implemented improvements in checkout procedures to reduce wait times.
  • Collaborated with management to enhance store layout for better flow.
  • Monitored inventory levels to assist in restocking and loss prevention initiatives.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Emergency Medical Technician -

University of New Haven
New Haven, CT
12-2014

Bachelor of Science - Criminal Justice, Investigative Services

University of New Haven
West Haven, CT
05-2014

Associates of Science - Criminal Justice

Suffolk County Community College
Selden, NY
05-2012

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), SPF, Canva
  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting
  • Payment collection
  • Mail handling
  • Document scanning and digitization
  • Document management
  • Client relations
  • Appointment scheduling
  • Calendar management
  • Supply management
  • Visitor access management
  • Confidential information management
  • Office equipment maintenance
  • Guest relations
  • Administration and operations
  • Customer service management
  • Multitasking and organization
  • Microsoft office
  • Data entry
  • Phone and email etiquette
  • Visitor assistance
  • Call handling
  • Bookkeeping
  • Business administration
  • Administrative management
  • Quickbooks
  • Office management
  • Customer service
  • Relationship building
  • Scheduling and calendar management
  • Team leadership
  • Payroll and budgeting
  • Staff management

Language

Basic Conversational Spanish, Basic Conversational Italian

Timeline

Receptionist Administrator

Roman Catholic Church St. Mary
06.2025 - Current

Lunch Director

Roman Catholic Church St. Mary
09.2024 - Current

Pet Care Sitter/Manager

Independent Contractor - Self Employed
07.2021 - 05.2024

Candy Maker

Uncle Giuseppe's Marketplace
05.2019 - 05.2020

Customer Service Manager

Uncle Giuseppe's Marketplace
04.2018 - 05.2020

Cashier

Uncle Giuseppe's Marketplace
09.2016 - 05.2020

Front End Team Lead

Uncle Giuseppe's Marketplace
09.2016 - 05.2020

Bookkeeper/ Customer Service Team Lead

Uncle Giuseppe's Marketplace
09.2016 - 05.2020

PSTM

Toys R Us
01.2015 - 09.2016

Back of House

Toys R Us
01.2015 - 09.2016

Money Counter

Toys R Us
01.2015 - 09.2016

Customer Service Team Member

Toys R Us
07.2013 - 09.2016

Cashier

Toys R Us
07.2013 - 09.2016

Front End Manager/Customer Service Representative

Pathmark
09.2011 - 01.2013

Cashier

Pathmark
07.2010 - 09.2011

Bachelor of Science - Criminal Justice, Investigative Services

University of New Haven

Associates of Science - Criminal Justice

Suffolk County Community College

Emergency Medical Technician -

University of New Haven

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Ashley McMahon