Ashley McNelis
Austin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Manager
Buca Di Beppo
08.2023 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Hostess
III Forks Steakhouse
10.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Hooters
10.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking
identification.
Bartender
Parks On Tap
01.2021 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Arts -
Kansas State University
Manhattan, KSHigh School Diploma -
Spring Ridge Academy
Spring Valley, AZ06.2018
Skills
Marketing agent training with Wyndham Worldwide Resorts
Natural leader
Organizational Skills
Flexible and Adaptable
Multitasking
Timeline
Manager
Buca Di Beppo
08.2023 - 08.2024
Hostess
III Forks Steakhouse
10.2022 - 08.2023
Server
Hooters
10.2021 - 04.2022
Bartender
Parks On Tap
01.2021 - 09.2021
Bachelor of Arts -
Kansas State University
High School Diploma -
Spring Ridge Academy
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