Dedicated professional with 20 years of experience in customer service, healthcare, and food & beverage. Expertise in conflict management, cash handling, and team leadership. Certified in CNA, ServSafe, and CPR. Pursuing roles in customer service, retail, or management that prioritize attention to detail and service.
Hi, I’m
Ashley Medlin
Cashier, stocker , warehouse, grocery store
Victoria,TX
Summary
Overview
11
Certifications
2026
years of professional experience
Work History
Stripes
Graveyard Manager
2021 - 10.2025
Job overview
- Executed independent management of all store operations during overnight shifts.
- Accurately processed cash transactions via POS systems to ensure financial integrity.
- Prioritized tasks effectively during high-traffic periods, promoting smooth operations.
- Maintained compliance with safety standards while managing a clean store environment.
- Fostered collaboration among team members to enhance productivity and morale.
- Drove revenue growth by consistently meeting productivity goals while upholding quality standards.
- Streamlined workflows by identifying bottlenecks and implementing strategic improvements.
- Coordinated vendor activities to ensure timely delivery of products and services.
7-eleven Convenience Store
Customer Service Representative Manager
02.2017 - 05.2021
Job overview
- Assisted customers with purchases and answered questions about products and services
- Processed cash transactions and operated POS systems efficiently
- Maintained a clean and organized store environment
- Resolved customer issues using conflict management skills
- Supported team members and contributed to a positive work environment
- Stripes-Victoria
- Championed company values by modeling exceptional customer service skills both internally and externally.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Streamlined communication with customers through the development of a user-friendly online support platform.
- Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
- Implemented feedback loops for continuous improvement of customer support processes and policies.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Reduced response times to customer inquiries by optimizing staff schedules for peak hours.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Private Family(HIPA Prevents Naming Them)
Licenced Nurses Aide for in Home Care
02.2009 - 11.2020
Job overview
- Fostered trust and emotional support for long-term client through compassionate care and companionship
- Assisted with all activities of daily living, including personal grooming and medication reminders
- Supported client with mobility and used equipment such as Hoyer lift.
- Updated family members on client's care and well-being to ensure collaborative support
- Supported client with mobility and used equipment such as Hoyer lift.
- Delivered personalized care services to a family residing in Victoria.
IHOP
IHOP Server
03.2005 - 2015
Job overview
- Served guests efficiently and ensured a positive dining experience
- Prepared food, bussed tables, and maintained cleanliness in the dining area
- Managed night shifts and supervised staff as a night manager at age 17
- Handled cash transactions and processed orders using POS systems
- Demonstrated strong food handling and sanitation skills throughout all shifts
- IHOP-Victoria
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Streamlined order-taking process to minimize wait times for diners.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Managed inventory of dining supplies to prevent shortages during service.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Improved dining experience by providing prompt, attentive service to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Edna High SchoolEdna, TX
High School Diploma
05-2007
University Overview
CNA program at twin pinesVictoria
CNA from All ADLs (activities of daily living)
01-2018
University Overview
Skills
Technical Proficiency
Case management
Hoyer lift
Cash handling
Event coordination
Patient medication reminders
Organizational skills
Wound care
Home health
Human resources
Contracts
Account management
Conflict management
Basic math
Microsoft Word
Inventory control
Operational oversight
Cleaning
CRM software
Microsoft Office
Caregiving
Manual handling
Nail care
Computer skills
Logistics coordination
Sanitation procedures
Team leadership
Productivity software
Microsoft PowerPoint
ADL assistance
First aid
Personal delivery vehicle
Fair Housing regulations
POS systems
Microsoft Excel
Presentation software
Executive administrative support
Food preparation
Heavy lifting
Home & community care experience
Guest relations
Weight handling in the workplace
Direct support
Employee relations
Logistical support
Group home experience
Redirection
Task prioritization
Outdoor work
Food handling
Staff training
Assisted living
Sanitation oversight
Attention to detail
B2B sales
Customer service
Marketing
Business development
Client support
CPR
Personal grooming assistance
Administrative experience
Processing cash transactions
Childhood development
Health and safety
Scheduling coordination
Vendor negotiation
Hazardous materials handling
Facility management
Grief counseling
Regulatory adherence
Team collaboration
Customer engagement
Problem-solving
Staff supervision
Time management
Flexible and adaptable
Multitasking
Dependable and responsible
Multitasking
Calm under pressure
Time organization
Verbal communication
Supervision and leadership
Excellent communication
Teamwork and collaboration
Friendly, positive attitude
Team management
Multitasking Abilities
Certification
Food Handler Certification
Additional Information
Additional Information
Current CPR certification as wellTimeline
Customer Service Representative Manager
7-eleven Convenience Store
02.2017 - 05.2021
Licenced Nurses Aide for in Home Care
Private Family(HIPA Prevents Naming Them)
02.2009 - 11.2020
IHOP Server
IHOP
03.2005 - 2015
CNA program at twin pines
CNA from All ADLs (activities of daily living)
Graveyard Manager
Stripes
2021 - 10.2025
Edna High School
High School Diploma