Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Meeks

Concord,MI

Summary

Dynamic Customer Service Representative with a proven track record at County National Bank, excelling in problem resolution and relationship building. Adept at utilizing CRM software to enhance client interactions and drive satisfaction. Recognized for effectively addressing customer inquiries and promoting new offerings, ensuring a seamless service experience.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

County National Bank
Homer, MI
08.2013 - Current
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Resolved customer complaints effectively, enhancing overall satisfaction.
  • Learned company products and services to support customer needs efficiently.
  • Utilized CRM software to track customer interactions and maintain records.

Customer Service Representative

Comerica Bank
Concord, MI
05.2004 - 04.2013
  • Participated in training sessions to develop product knowledge and service skills.
  • Supported promotional campaigns by informing customers about new offerings and benefits.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Concord Community Schools
Concord, MI
06.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Client relations

Timeline

Customer Service Representative

County National Bank
08.2013 - Current

Customer Service Representative

Comerica Bank
05.2004 - 04.2013

High School Diploma -

Concord Community Schools