Ashley Mendez
Brownsville
Summary
High Performing Customer Service Representative with a passion for supporting businesses with 3 years of experience impacting positive organizational outcomes through critical thinking, technology skills, and time-management. I am confident in the ability to collaborate with cross-functional teams to solve complex high-stake problems. Ultimately, committed to continuous improvement and contributing to team success.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Eclipse Logistics Solutions
Brownsville
06.2023 - 04.2024
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Adhered to company policies and procedures while providing superior service
- Updated and maintained the database with accurate customer information and timely data entry.
- Accuracy and precised on detail.
- Followed up promptly on all unresolved cases from previous shifts.
SENIOR CUSTOMER REPRESENTATIVE
Enterprise-Holdings
Waikiki
02.2021 - 07.2021
- Provided comprehensive product knowledge to assist customers in making informed decisions about products or services
- Maintained accurate records of customer interactions, transactions, comments and complaints for future reference
- Developed strong relationships with customers by providing personalized assistance, support and solutions based on their needs
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Analyzed and collected customer information to prepare product or service reports
Education
BACHELOR OF SCIENCE (B.S.) - GENERAL BUSINESS
University of North Texas
Denton, TX, US12.2025
ASSOCIATE IN ARTS (A.A.) - GENERAL STUDIES
Texas Southmost College
Brownsville12.2023
Skills
- Customer service
- Time management
- Computer proficiency
- Microsoft Outlook
- Microsoft Excel
- Documentation
- Administrative support
- Microsoft PowerPoint
- Product promotion
- Warehousing functions
- Inbound phone calls
Education at Univeristy of North Texas
Coursework: Accounting Principles l & ll, Principles of Economics, Accounts Payable, Accounts Receivable.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Eclipse Logistics Solutions
06.2023 - 04.2024
SENIOR CUSTOMER REPRESENTATIVE
Enterprise-Holdings
02.2021 - 07.2021
BACHELOR OF SCIENCE (B.S.) - GENERAL BUSINESS
University of North Texas
ASSOCIATE IN ARTS (A.A.) - GENERAL STUDIES
Texas Southmost College
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