Christopher Scott
Brownsville
Summary
Dynamic and results-driven professional with extensive experience for Medicaid, adept in HIPAA compliance and problem-solving. Proven ability to assist members effectively, enhancing their healthcare experience. A reliable team player with a flexible schedule, committed to delivering exceptional service and support in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Member Advocate
TTEC - HealthCare Solutions
10.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Assisted with medical coding and billing issues.
- Helped members by answering questions, finding healthcare providers for their needs, and assisting with appointment scheduling or transportation.
Customer Service Representative
Teleperformance USA
01.2024 - 05.2024
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities for Hard Rock casinos.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Customer Service Representative
DISH
04.2016 - 11.2019
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
Healthcare Specialist (68W)
US Army
01.2012 - 01.2016
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Assessed safety and operability of vehicles, equipment and medical supplies to prevent unnecessary health risks.
- Provided both emergency and standard medical care to Army personnel by conducting verbal and physical exams and administering appropriate treatment.
Education
Associate of Science - Biology
Texas Southmost College
Brownsville, TX06-2020
Skills
- HIPAA compliance
- Electronic health records
- Policy understanding
- Problem-solving
- Reliable team player
- Flexible schedule
Timeline
Member Advocate
TTEC - HealthCare Solutions
10.2024 - Current
Customer Service Representative
Teleperformance USA
01.2024 - 05.2024
Customer Service Representative
DISH
04.2016 - 11.2019
Healthcare Specialist (68W)
US Army
01.2012 - 01.2016
Associate of Science - Biology
Texas Southmost College