Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rita Heflide

Forney,TX

Summary

Dynamic professional with extensive experience at Antis Limited, excelling in recruitment and performance management. Proven ability in Medicare compliance and conflict resolution, fostering strong relationships and enhancing team collaboration. Committed to driving organizational success through effective communication and attention to detail, ensuring a high standard of service delivery.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Member Advocate

Salelytics
Appleton, WI
10.2023 - Current
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

Customer Service Representative

Planned Companies
Clifton, New Jersey
11.2020 - 01.2023
  • Contacted customers about potential service upgrades, new services and account changes.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong customer relationships to encourage repeat business.

Human Resources Manager/Internal Control Officer

Antis limited
Accra, Ghana
11.2009 - 04.2015
  • Recruited new employees and built relationships, driving visibility.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Developed employee orientation and training programs for new hires.

Education

BBA - Human Resources Management

Wisconsin International University College
Ghana
10-2015

Associate of Applied Science - Accounting And Finance

Koforidua Technical University
Ghana
10-2008

Skills

  • Medicare compliance
  • Medicaid compliance
  • Insurance verification
  • Policy writing
  • Customer service
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Relationship building
  • Data entry
  • Effective communication
  • Team collaboration
  • HIPAA compliance
  • Strong empathy
  • Appointment scheduling

Certification

  • Life and Health License
  • Bachelors degree certificate
  • Associate degree certificate

Timeline

Member Advocate

Salelytics
10.2023 - Current

Customer Service Representative

Planned Companies
11.2020 - 01.2023

Human Resources Manager/Internal Control Officer

Antis limited
11.2009 - 04.2015

BBA - Human Resources Management

Wisconsin International University College

Associate of Applied Science - Accounting And Finance

Koforidua Technical University

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