Ashley Mendoza

Managed day-to-day operations of a 311-unit community.

• Coordinated property maintenance requests and scheduled repairs efficiently.
• Developed budgets for property operations and monitored expenses closely.
• Trained and supervised staff on property management best practices.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.

Managed day-to-day operations of a 122-unit community as a 1 person office. Leveraged sales and promoted a high level of customer service.

• Ensured that all rent payments were collected on time by following up with delinquent tenants. Processed evictions when necessary in accordance with state laws and procedures.
• Developed and implemented effective leasing strategies to maximize occupancy rates. Resolved tenant complaints quickly and effectively while ensuring customer satisfaction. Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Monitored market trends to ensure competitive pricing structures for units under management. Prepared monthly reports detailing financial performance data such as revenue growth, and expenses incurred.
• Coordinated and built relationships with vendors for the procurement of services such as repairs, renovations, landscaping, and billing.
• Investigated and resolved property complaints and violations to foster a pleasant living environment for residents.

Improved Net Operating Income (NOI) through rent growth and expense management. Drove facility growth and increased resident morale through resident engagement activities.

• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals. Recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
• Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs by monitoring lease and renewal rental rates with leadership recommendations for change implementation.
• Improved NOI through rent growth and expense management.

Managed day-to-day operations for 784-unit, Type A/B property with above 95% occupancy. Leveraged sales and marketing strategies to increase traffic, maintained closing ratios, and exceeded leasing goals.

• Wrote and filed reports each day on current leasing activities. Established and implemented leasing goals while managing effective lease expiration program.
• Trained staff on compliance, policies and procedures to maximize success. Along with reviewed agent activities to check performance and optimize approaches.
• Conducted surveys of property market to obtain information on current trends. Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
• Created staff schedules in response to community needs and drafted staffing plans each week for staff of 4 workers.

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features. Encouraged prospective tenants to fill out applications after property tours.
• Conducted background checks on applicants and checked rental eligibility by following company's verification process.
• Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
• Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.

Greeted guests and gathered information to seat groups or place on waitlist. Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

• Escorted guests to seating area, furnished menus and highlighted daily specials. Developed long-term relationships with customers to increase opportunities for repeat business.
• Greeted customers, answered questions and recommended specials to increase profits.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Accommodated guests with children and special needs to promote comfortable dining experience.