Monica Frausto

• Lead daily operations for four office locations, overseeing staff supervision, scheduling, and adherence to state insurance regulations.
• Sell and service a broad range of insurance products, including General Liability, Umbrella, Workers' Compensation, Property, Homeowners, Commercial Auto, Personal Auto and Surety Bonds.
• Conduct risk assessments and develop customized insurance plans to meet client needs.
• Handle all aspects of policy servicing, including renewals, endorsements, claims support, and premium collections.
• Foster strong relationships with carriers and ensure accurate policy documentation and reporting.
• Train and mentor new agents and administrative staff, ensuring consistent performance and compliance.
• Consistently exceed sales targets and maintain high client retention through exceptional customer service and strategic cross-selling.
• Support office operations with administrative tasks such as data entry, customer follow-ups, and records management.

Key Achievements:

• Boosted office sales by 60% within one year through streamlined processes and effective cross-selling techniques.
• Managed book of business for diverse commercial lines, ensuring compliance and client satisfaction.
• Developed and maintained strong relationships with clients, brokers, and underwriters to facilitate communication.
• Reduced policy processing time by 50% by implementing digital tools and process improvements.