Ashley Menefield
Auburn,AL
Summary
Dynamic professional with a proven track record at Everise, excelling in customer service and problem resolution. Demonstrated ability to enhance customer satisfaction and loyalty through active listening and critical thinking. Skilled in Microsoft Excel and data entry, significantly reducing operational costs. Known for elevating team morale and productivity, embodying exceptional critical thinking and active listening skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Everise
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Machine Operator
Schmidt Automotive
04.2020 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Machine Operator
Sodecia Automotive
05.2016 - 01.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Achieved significant reduction in setup times by developing quicker changeover procedures.
- Streamlined assembly line operations, resulting in smoother workflow.
- Reduced operational costs, identifying and implementing measures to decrease energy and material waste.
- Elevated team morale and productivity by leading by example and providing support where needed.
Education
Associate Degree In Nursing - Medical Billing N Coding
Bryant & Stratton College
Buffalo, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Customer satisfaction measurement
Timeline
Customer Service Representative
Everise
10.2024 - Current
Machine Operator
Schmidt Automotive
04.2020 - 10.2024
Machine Operator
Sodecia Automotive
05.2016 - 01.2020
Associate Degree In Nursing - Medical Billing N Coding
Bryant & Stratton College