Ashley Mensah
Old Bridge,NJ
Summary
Results-driven healthcare professional with extensive administrative and patient coordination experience. Skilled in workflow optimization, team collaboration, and strategic scheduling. Seeking to leverage expertise in healthcare administration to enhance operational efficiency at a dynamic healthcare organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
RWJ Rutgers Cancer Institute
03.2024 - Current
- Analyzed and optimized administrative workflows, improving efficiency by 85%
- Managed complex scheduling, overseeing 10+ meetings and appointments per month
- Assisted in project planning and execution, ensuring seamless coordination among senior staff
- Prepared daily assignment sheets and weekend call lists to maintain workflow consistency
- Supervised clerical activities related to payroll platforms and ADP scheduling
- Ensured compliance with HIPAA regulations while handling confidential patient information
Client Services Scheduling Coordinator
Preferred Home Health Care
01.2023 - 01.2024
- Coordinated client visits and maintained detailed scheduling records
- Acted as a liaison between clients and healthcare staff to ensure seamless communication
- Managed caseloads and contributed to strategic growth initiatives
- Provided management with data-driven recommendations for optimizing service delivery
- Developed strong, communicative relationships with both clients and internal teams
- Completed bi-weekly payroll for 10 employees.
Care Coordinator Assistant
Hackensack Meridian Healthcare System
06.2022 - 07.2023
- Performed administrative and clerical tasks, including budget preparation and report generation
- Communicated with nursing homes and hospital transport services for seamless patient transitions
- Verified insurance information and assisted in patient account resolution
- Collaborated with social workers and clients to develop effective treatment plans
- Ensured compliance with payor contracts and billing guidelines
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Patient Access Services/Biller
RWJ Children’s Specialized Hospital
09.2018 - 05.2022
- Scheduled and confirmed diagnostic appointments, surgeries, and medical consultations
- Processed insurance authorizations, including Medicaid, Medicare, and commercial insurance
- Reviewed outstanding accounts, managed electronic billing, and processed appeals for claim denials
- Updated and corrected patient accounts to ensure accuracy in medical records
- Verified accuracy of accounts payable payments, resulting in 85% reduction in payment errors and check reissues.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
Sales Associate
Lowe’s Home Improvement
12.2015 - 12.2019
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently
- Applied problem-solving skills to ensure customer satisfaction and retention
Education
Bachelor of Science -
Lincoln University
05.2018
Skills
- Medical Terminology
- HIPAA Compliance
- Managerial Skills
- Scheduling
- Budget Preparation
- Payroll Processing
- Epic System
- Salesforce
- Navient
- Microsoft Office Suite
- Adobe Applications
- EMR
- IDX
- Patient Management
- Strategic Planning
Skills And Proficiencies
BLS Certified, Medical Terminology, HIPAA Compliance, Contact Tracing, Managerial Skills, Scheduling, Data Entry, Budget Preparation, Payroll Processing, Project Coordination, Epic System, Salesforce, Navient, Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Applications, Microsoft Dynamics 365, Zoom, EMR, IDX, Data Management, Patient Management, Healthcare Communication, Strategic Planning
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Languages
French
Limited Working
Twi
Native or Bilingual
Ga
Native or Bilingual
Timeline
Administrative Coordinator
RWJ Rutgers Cancer Institute
03.2024 - Current
Client Services Scheduling Coordinator
Preferred Home Health Care
01.2023 - 01.2024
Care Coordinator Assistant
Hackensack Meridian Healthcare System
06.2022 - 07.2023
Patient Access Services/Biller
RWJ Children’s Specialized Hospital
09.2018 - 05.2022
Sales Associate
Lowe’s Home Improvement
12.2015 - 12.2019
Bachelor of Science -
Lincoln University
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