Ashley Mercer
Princeton,IL
Summary
Highly-motivated Front Office Supervisor with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
OSF Medical Group
Princeton, IL
10.2023 - Current
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Monitor patient check-in and check-out procedures.
- Coordinated with other departments to ensure smooth operations.
- Scheduled staff shifts and assigned duties as needed.
- Implemented policies and procedures related to the front office operations.
- I have prepared reports on metrics that pertain to the front office.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with patients directly at check-in and check-out counters.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Updated job knowledge by participating in educational opportunities.
- Performed miscellaneous job-related duties as assigned by management personnel .
- Kept close eye on front desk to promptly address and resolve issues.
- Answered phones to respond to patient inquiries and transferred calls to appropriate staff members.
- Conducted transactions, confirmed patient information, and processed according to standard protocol.
- I developed and maintained a positive working environment, fostering team collaboration.
- Delegated work to staff, setting priorities and goals.
- I consult with managers to resolve problems relating to employee performance, office equipment, and work schedules.
Front Office Coordinator
OSF Medical Group
Princeton, IL
11.2021 - 09.2023
- I provided administrative support to front office team members.
- Assisted with ordering supplies as needed.
- Managed front desk operations during shifts worked.
- I have attended training sessions to stay updated on new policies and procedures.
- I performed administrative support tasks, completing duties within the required timeframes.
- I consulted with managers to resolve problems relating to employee performance, office equipment, and work schedules.
- I delegated work to staff, setting priorities and goals.
- I created and optimized employee schedules for shift coverage.
Front Office Assistant
OSF Medical Center
Princeton, IL
03.2020 - 10.2021
- Greeted customers and assisted with inquiries.
- Answered incoming calls, responded to voicemails, and transferred calls as needed.
- Scheduled appointments for patients.
- I ensured compliance with HIPAA regulations regarding patient privacy rights.
- Processed payments from customers using cash, credit cards, or checks.
- I retrieved messages from voicemail and forwarded them to the appropriate personnel.
- I maintained the front desk to provide a positive first impression.
- I maintained positive working relationships with fellow staff and management.
Education
Associate of Science -
Illinois Valley Community College
Oglesby, IL07-2023
High School Diploma -
Princeton High School
Princeton, IL06-2007
Skills
- Decision-making capabilities
- Skilled in Excel, Microsoft Word
- Staff Training and Development
- Front Desk Operations
- Administrative tasks
- Daily shift oversight
- Exceptional customer support
- Data Entry-various reports
- Organization
- Process Improvement
Timeline
Front Office Supervisor
OSF Medical Group
10.2023 - Current
Front Office Coordinator
OSF Medical Group
11.2021 - 09.2023
Front Office Assistant
OSF Medical Center
03.2020 - 10.2021
Associate of Science -
Illinois Valley Community College
High School Diploma -
Princeton High School
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