ASHLEY MILES
Garland,TX
Summary
Customer service professional with experience in fraud recovery, scheduling, technical support, and classroom settings. Brings clear communication, empathy, and careful case documentation to support issue resolution, parent updates, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Teacher
Kids Montessori Academy
Richards, Texas
04.2024 - Current
- Guided Montessori lessons using hands-on materials and child-centered learning methods.
- Prepared classroom environment with Montessori activities, supplies, and organized learning areas.
- Communicated with parents about progress, routines, and classroom expectations.
- Maintained safe, clean classroom spaces following academy policies and child care standards.
Fraud Recovery Specialist
Target
Dallas, Texas
12.2023 - 04.2024
- Reviewed fraud recovery cases using Target payment and guest service records.
- Verified customer identity before processing recovery requests.
- Researched disputed transactions with internal systems and account documentation.
- Documented case notes following Target fraud and confidentiality procedures.
- Communicated with guests about chargebacks, refunds, and account questions.
TEACHER
CHILDREN'S SAFARI
Mesquite, Texas
07.2021 - 12.2023
- Tailored teaching methods and materials to align with children's interests and learning styles, promoting effective learning.
- Facilitated daily classroom activities, enhancing engagement during lessons, play breaks, and meals.
- Planned age-appropriate lessons for children at childcare center.
- Established behavior guidelines in the classroom to promote positive interactions among children.
- Supervised classroom activities and outdoor play for young learners.
- Fostered strong relationships with children and parents through consistent, open communication.
SCHEDULER
TIDELANDS
11.2020 - 07.2021
- Answered patient inquiries with accurate information and efficiently scheduled, rescheduled, or canceled appointments via phone
- Evaluated caller needs to determine optimal scheduling solutions for COVID-19 vaccine appointments
- Documented accounts, updated patient demographics, and created medical records to maintain accurate patient information
- Maintained professionalism in all interactions with patients and colleagues.
TECHNICAL SUPPORT
TELVISTA
12.2019 - 10.2020
- Guided customers through step-by-step resolution of technical issues via phone support
- Simplified complex technical details for customers to enhance understanding
- Actively listen to customers to understand their issues or concerns
- Followed up with customers to confirm complete resolution of their issues
Education
ASSOCIATE - Education
DALLAS COMMUNITY COLLEGE
Dallas, TX10-2026
High School Diploma -
OUACHITA HIGH SCHOOL
Monroe , LA05-2008
Skills
- Curriculum design
- Child development
- Behavior management
- Small group instruction
- Learning resources
- Product knowledge
- Clear communication
- Parent communication
- Empathy
- Willingness to learn
- Creativity
- Customer service
Timeline
Teacher
Kids Montessori Academy
04.2024 - Current
Fraud Recovery Specialist
Target
12.2023 - 04.2024
TEACHER
CHILDREN'S SAFARI
07.2021 - 12.2023
SCHEDULER
TIDELANDS
11.2020 - 07.2021
TECHNICAL SUPPORT
TELVISTA
12.2019 - 10.2020
ASSOCIATE - Education
DALLAS COMMUNITY COLLEGE
High School Diploma -
OUACHITA HIGH SCHOOL