Ashley Miller
Saint Augustine,FL
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
13
13
years of professional experience
Work History
Patient Intake Coordinator
The Cannabist Company
04.2022 - Current
- Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
- Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient information at all times.
- Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
- Established strong rapport with diverse patient populations by providing empathetic support during challenging medical experiences.
- Kept high average of performance evaluations.
Manager
Draggin Vapors
07.2014 - 12.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Processed orders through company system and coordinated product deliveries.
Server/Bartender
Marriott Hotel
07.2011 - 10.2015
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL2011
Skills
- Customer Service
- Interpersonal Relations
- Good Judgment
- Professional and Courteous
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Sales Techniques
- POS System Operation
- Cash Handling
- Friendly and Outgoing
- Patient confidentiality
- Healthcare industry understanding
- Attention to Detail
Timeline
Patient Intake Coordinator
The Cannabist Company
04.2022 - Current
Manager
Draggin Vapors
07.2014 - 12.2021
Server/Bartender
Marriott Hotel
07.2011 - 10.2015
High School Diploma -
Florida Virtual School Flex 9-12
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