Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Miller

Richlands,North Carolina

Summary

Goal-oriented and performance-minded Customer Service Representative. Cross trained, deligent, and determined to help achieve team and company goals. Successful at building and maintaining long lasting relationships with residents, vendors, and team members. Offering modern and innovative leadership. Exceptionally fast learning with aptitude to tackle new challenges with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Liberty Military Housing
Heroes Manor
05.2023 - Current
  • Enhanced resident satisfaction by promptly addressing concerns and providing accurate information.
  • Actively listened to residents, handled concerns quickly and properly scheduled maintenance/vendor work accordingly.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive relationships with residents and vendors through clear communication and prompt responses to inquiries or concerns.
  • Assisted as Service Coordinator to conduct Pre-Inspections, Move outs, and scheduled vendor work to maintain property standards and address any issues proactively.

Lead Guest Service (Volunteer)

Catalyst Church
Jacksonville, NC
03.2018 - Current
  • Trained junior team members in guest service data entry and welcoming processes
  • Maintained high peer satisfaction and performance with hands-on and collaborative style
  • Supply management
  • Maintained safety procedures for volunteers and students
  • Data entry included entry of family profiles through proprietary database
  • Conduct welcome tours to acclimate guests comfortably
  • Identified issues, analyzed information and provided solutions to problems
  • Organized and detail-oriented with a strong work ethic
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Co-Director

Operation: Hope Front Military Ministry
Jacksonville, NC
03.2020 - 03.2023
  • Trained facilitators to run small groups within Operation: Hope Front Military Ministry
  • Maintained facilitator and participant database
  • Serve as peer leader for coursework, life skills, and team building
  • Set up and tear down for events
  • Maintaining strong bonds between all groups in support of the Ministry.

Education

Some College (No Degree) - Medical Assisting

Ross Medical Educational Center
Toledo, Ohio

High School Diploma -

Whitmer High School
Toledo, Ohio
06.2004

Skills

  • Data Entry
  • Team Training
  • Customer Relationship Management
  • Loyalty Building
  • Optimizing Team Performance
  • Administrative Support

Timeline

Customer Service Representative

Liberty Military Housing
05.2023 - Current

Co-Director

Operation: Hope Front Military Ministry
03.2020 - 03.2023

Lead Guest Service (Volunteer)

Catalyst Church
03.2018 - Current

Some College (No Degree) - Medical Assisting

Ross Medical Educational Center

High School Diploma -

Whitmer High School
Ashley Miller