Ashley Miller
Calhoun,GA
Summary
Accomplished General Manager at Bojangles' Famous Chicken 'n Biscuits, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Leveraged strong problem-solving and relationship-building skills to foster a positive work environment and streamline processes, driving profitability and efficiency. Expert in training and coaching, with a proven track record in staff development and inventory control.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Bojangles' Famous Chicken 'n Biscuits
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Wingstop
06.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
02.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
10.2018 - 02.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Team Member
Bojangles' Famous Chicken 'n Biscuits
10.2017 - 10.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Diploma - Cosmetology
Adairsville High School
Adairsville, GA05.2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Staff training/development
- Relationship building
- Inventory control
Certification
Serv safe certified
Timeline
General Manager
Bojangles' Famous Chicken 'n Biscuits
01.2024 - Current
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
02.2022 - 01.2024
Assistant Manager
Wingstop
06.2021 - 09.2022
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
10.2018 - 02.2022
Team Member
Bojangles' Famous Chicken 'n Biscuits
10.2017 - 10.2018
Diploma - Cosmetology
Adairsville High School