ASHLEY MILLER
Atlanta,GA
Summary
Learning and enablement leader with over 10 years of experience in developing and implementing enterprise learning strategies in complex environments. Expertise in collaborating with senior stakeholders to create scalable learning solutions that enhance workforce capabilities and facilitate change adoption. Proven track record in leading learning teams and influencing across organizations to drive measurable performance improvements. Combines adult learning principles with data-driven decision making to foster culture change and operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Solutions Strategist
McMaster-Carr
Atlanta, GA
02.2025 - Current
- Resolve complex, multi-variable operational and consultative issues in a high-volume enterprise environment, supporting reliable execution across interconnected systems.
- Independently manage and prioritize dozens of concurrent cases weekly, exercising judgment in ambiguous situations while adhering to standardized decision frameworks.
- Improved first-pass execution accuracy from 79% to 87.5% by applying structured analysis and reinforcing standardized guidance and decision criteria.
- Successfully resolve ~79% of issues without escalation, reducing downstream rework and preserving service continuity.
- Partner cross-functionally with operations, logistics, and technical teams to clarify ownership, streamline handoffs, and influence outcomes without direct authority.
- Identify recurring failure points through root-cause analysis, contributing to reductions in repeat issues and improved process reliability.
- Leverage AI-enabled and digital tools to streamline analysis, document decisions, and support scalable, consistent problem-solving.
- Produce clear written documentation to socialize decisions and rationale across teams, strengthening shared understanding and execution alignment.
Senior Learning & Enablement Leader / Assistant Principal + Interim Principal
KIPP Atlanta Schools
Atlanta, GA
03.2022 - 02.2025
- Led development of 12–18 frontline staff and managers, influencing over 75 staff across multiple sites.
- Owned performance outcomes for three functional teams in a distributed operating environment.
- Designed and implemented onboarding and skilling frameworks, reducing time-to-productivity from nine months to five months.
- Standardized learning processes, templates, and rubrics with full participation and compliance tracking.
- Facilitated approximately 70–90 learning sessions annually on leadership development and change initiatives.
- Delivered over five coaching sessions weekly with managers to reinforce accountability and performance.
- Executed large-scale learning initiatives impacting over 50 staff at primary site and 75+ across other locations.
- Strengthened coaching systems, reducing escalations by 70%–80%.
- Improved adoption of core operating practices: Execution compliance: 40%–50% → 80%+, Attendance adherence: 75% → 100%, Operational quality checks: 60% → 94%.
- Led succession planning and talent development, resulting in 7 internal promotions and reduced leadership coverage risk.
Learning Program Designer & Coach
KIPP Atlanta
Atlanta, GA
03.2020 - 05.2022
- Designed and delivered blended learning programs (live, virtual, asynchronous) to address performance gaps across 8 cross-functional teams.
- Conducted learning needs analyses using performance data, observation, and stakeholder input to identify highest-impact capability gaps.
- Applied research-backed instructional design principles and adult learning best practices to design scalable, role-aligned learning experiences.
- Improved role capability by ~60% through structured coaching cycles, practice-based learning, and performance support.
- Built and deployed job aids, toolkits, reusable assets, facilitation guides, and progression frameworks to increase adoption of standardized practices.
- Partnered with managers to embed learning into weekly workflows and coaching routines, strengthening follow-through and accountability.
- Facilitated learning experiences across 8 teams and multiple sites, supporting consistency in execution and expectations.
- Achieved 98% stakeholder satisfaction, the highest among peer teams.
Education
Master of Education (M.Ed.) - Instructional Design & Accommodation
Francis Marion University
Florence, SCBachelor of Arts - Public Relations & Multimedia / Marketing
Utah State University
Logan, UTSkills
- Learning strategy and workforce enablement
- Adult learning theory and instructional design
- Program design and facilitation
- Manager coaching systems
- Performance consulting and needs analysis
- Change management and adoption
- Cross-functional partnership
- Influence without authority
- Learning measurement and improvement
- Articulate 360 tools
- Learning management systems (LMS)
- Data-informed decision making
- AI productivity tools
Timeline
Customer Solutions Strategist
McMaster-Carr
02.2025 - Current
Senior Learning & Enablement Leader / Assistant Principal + Interim Principal
KIPP Atlanta Schools
03.2022 - 02.2025
Learning Program Designer & Coach
KIPP Atlanta
03.2020 - 05.2022
Master of Education (M.Ed.) - Instructional Design & Accommodation
Francis Marion University
Bachelor of Arts - Public Relations & Multimedia / Marketing
Utah State University