Ashley Miller

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Improved marketing to attract new customers and promote business.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Worked closely with broker-underwriting staff to understand company/policy details. Provided solutions for each customer based on discovery and needs.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent service through prompt responses to student and program inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

• Established strong relationships with clients, resulting in increased customer satisfaction and repeat business.
• Developed comprehensive business plans to guide organizational growth and success.
• Designed innovative solutions to complex problems, driving overall business success through creative thinking.
• Assessed competitor strategies regularly to ensure continued differentiation in offerings from those of other organizations within the industry space.
• Implemented data-driven decision-making processes for more informed strategic planning initiatives.
• Negotiated contracts with vendors and suppliers, securing favorable terms that lowered operating costs.

• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
• Utilized CRM software to manage client relationships.