Ashley Miranda
Pomona
Summary
Customer Service Representative with 5 years of experience in optimizing order processing and enhancing customer satisfaction. Proficient in utilizing SAP and Oracle for efficient operations, with strong skills in communication and problem-solving. Demonstrates a collaborative approach to resolving complex challenges and is committed to continuous improvement in logistics and customer service.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arlon EMD
Rancho Cucamonga
12.2022 - Current
- Enter Customer Purchase orders and Change Orders.
- Provide status from Operations to Customer, as needed.
- Submitting Purchase order's to get material to customer and provide them a good lead time.
- Coordinate with Production Control for lead-time, minimum order quantities and other essential information prior to acceptance of the customer order.
- Negotiate expedite fees, when applicable.
- Document and maintain accurate list of contacts, meeting notes, programs, projects and product usage information for customers.
- Actively participate in company meetings, as required.
- Coordinates with all internal departments and leadership to provide accurate customer information.
- Accurately completes all administrative duties within required due dates.
- Assist Customer Service Manager to train new hires.
- Managed customer inquiries at Arlon EMD, resolving complex issues while maintaining high satisfaction rates and reducing response times through efficient workflow optimization.
- Meticulously documented customer interactions at Arlon EMD, ensuring accurate information transfer across departments and maintaining comprehensive case resolution records.
- Partnered with cross-functional teams at Arlon EMD and EMC Taiwan to resolve escalated customer concerns, facilitating communication between technical departments and clients.
- Processed RFQs and RMAs.
- Assisted with training new customer service hires while handling administrative duties and actively participating in company meetings to improve interdepartmental communication.
- Process customer orders with precision while coordinating with Production Control to verify lead times and minimum quantities, serving as primary point of contact for resolving customer concerns.
- Streamlined customer inquiry processes, reducing response times and maintaining high satisfaction rates through effective workflow optimization and prompt issue resolution.
- Partnered with cross-functional teams at Arlon EMD and EMC Taiwan to facilitate communication between technical departments and clients for effective issue resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Niagara Bottling LLC
Diamond Bar
07.2021 - 01.2022
- Resolve delivery issues, enhancing customer satisfaction through effective communication.
- Coordinate with teams to streamline order processes, achieving measurable improvements.
- Manage multi-region order scheduling, ensuring timely and accurate fulfillment.
- Utilize Oracle for efficient customer support, resolving complex challenges promptly.
- Strengthen internal and carrier partnerships to boost delivery efficiency and standards.
- Streamline order management through cross-functional coordination, resolving complex delivery challenges while maintaining service excellence across multiple regions.
- Drive operational efficiency by orchestrating seamless communication between planning, transportation, and sales teams to enhance delivery performance.
- Provide comprehensive customer support through multi-channel platforms, ensuring swift resolution of scheduling and delivery concerns.
- Maintain precise documentation and scheduling protocols while managing diverse customer orders across regional warehouses.
- Foster strong partnerships with carriers and internal teams to optimize delivery efficiency and enhance customer satisfaction levels.
- Lead cross-functional initiatives to optimize order processing workflows, reducing delivery bottlenecks and enhancing service reliability.
Warehouse Worker Package Handler
UPS Facility
Moreno Valley
01.2021 - 06.2021
- Aligned trailers for loading, enhancing package flow and delivery efficiency.
- Handled 50lb packages, ensuring safety and timely processing.
- Scanned and assigned packages accurately for precise customer updates.
- Improved warehouse organization, boosting operational efficiency.
- Ensured timely deliveries, contributing to customer satisfaction.
- Fostered seamless coordination with team members during peak shipping periods, ensuring efficient package flow and maintaining safety standards.
- Enhanced operational workflow by developing efficient package handling techniques while maintaining compliance with safety guidelines.
- Streamlined package handling operations by implementing efficient sorting methods, reducing processing time while maintaining safety standards for 50lb items.
- Implemented precise package scanning and tracking protocols, ensuring real-time customer updates and maintaining delivery transparency.
- Strengthened team coordination during peak seasons, developing systematic approaches to maintain consistent package flow and safety compliance.
- Refined warehouse organization methods, introducing practical solutions that enhanced operational efficiency and package accessibility.
Waitress
Mariscos 701
Pomona
06.2018 - 07.2019
- Provided quick, friendly service, enhancing customer satisfaction.
- Guided diners with menu insights, boosting sales.
- Teamed up to ensure accurate orders and timely delivery.
- Maintained cleanliness and order in dining areas.
- Welcomed guests and managed seating efficiently.
- Streamlined table service operations and enhanced guest satisfaction through efficient order management, while maintaining high service standards in a fast-paced environment.
- Fostered positive dining experiences by anticipating guest needs, resolving concerns promptly, and coordinating seamlessly with kitchen staff to ensure timely service.
- Maintained impeccable dining area presentation and upheld strict food safety protocols while managing multiple tables during peak service hours.
- Built strong relationships with kitchen and service teams to optimize food delivery timing and enhance overall guest dining experience.
- Implemented efficient table rotation strategies during rush hours, reducing wait times while maintaining service quality and guest satisfaction.
Picker & Packer
L'Oreal NYX
Torrance
04.2017 - 05.2018
- Processed orders for major retailers, ensuring timely delivery and accurate inventory management.
- Utilized RF gun for efficient packing and shipping, enhancing operational workflow.
- Coordinated with team to maintain seamless supply chain operations, meeting delivery targets.
- Streamlined warehouse operations by efficiently processing supply orders for major retailers, utilizing RF scanning technology and maintaining inventory accuracy.
- Optimized order fulfillment processes through systematic material handling and precise packing methods, ensuring timely deliveries to key retail partners.
- Managed inventory levels through systematic monitoring and proactive supply requests, minimizing stockouts and maintaining optimal warehouse flow.
- Coordinated with shipping teams to ensure proper pallet placement and dock management, enhancing overall logistics efficiency.
- Implemented improved packing techniques for diverse retail requirements, reducing material waste while maintaining product protection standards.
- Managed high-volume order processing for major retailers using RF scanning technology, prioritizing accuracy in inventory tracking and shipment preparation.
Education
DIPLOMA -
Huntington Park High School
Huntington ParkSkills
- Customer Service
- Microsoft Word
- Excel
- Outlook
- Microsoft Teams
- SAP
- Oracle
- RF Gun
- Order Processing
- Warehouse Operations
- Logistics
- Time Management
- Team Leadership
- Conflict Resolution
- Process Improvement
- Customer Retention
- Data Analysis
- Problem Solving
- Communication
- Process Automation
- Customer Advocacy
- Attention to Detail
- Customer order processing
- Purchase order management
- Oracle utilization
- Customer relationship management
- Order fulfillment strategy
- Data entry accuracy
- Conflict resolution
- Workflow optimization
- Attention to detail
- Time management
- Project management
- Complaint handling
Languages
- Spanish
- English, Native
- Spanish, Native
Timeline
Customer Service Representative
Arlon EMD
12.2022 - Current
Customer Service Representative
Niagara Bottling LLC
07.2021 - 01.2022
Warehouse Worker Package Handler
UPS Facility
01.2021 - 06.2021
Waitress
Mariscos 701
06.2018 - 07.2019
Picker & Packer
L'Oreal NYX
04.2017 - 05.2018
DIPLOMA -
Huntington Park High School