Ashley Mitchell
Baton Rouge,LA
Summary
Seeking an opportunity in an organization that fosters continuous learning and growth. Aiming to leverage skills and contribute utmost efforts towards achieving collective objectives. Eager to acquire new knowledge and refine abilities, committed to making a meaningful impact in a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Account Advisor/ Claims Review
Blue Cross and Blue Shield of LA
Baton Rouge, LA
10.2023 - Current
- Handled customer concerns effectively.
- Resolve benefits and claims inquiries via telephone
- Review and research billing and healthcare claim inquiries to ensure accuracy
- Respond to inquiries regarding adjustments, refunds, and payments to ensure customer satisfaction
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
Enrollment Specialist
Pearson Education
05.2021 - 10.2023
- Facilitated the enrollment process for families across several educational establishments.
- Optimized family engagement through dedicated enrollment assistance.
- Assisted internal departments with enrollment by managing outbound calls and emails efficiently.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Understood and thoroughly explained services provided to customers and potential customers.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Coordinated with multiple departments to streamline enrollment process, making it more efficient.
Customer Service Chat Representative
Concentrix
Baton Rouge, LA
09.2018 - 05.2021
- Provided full-time support as a Customer Service representative.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Assistant Store Manager
CitiTrends
Baton Rouge, LA
07.2016 - 09.2018
- Ran front-end operations, inventory management, processed merchandise
- Overseer of employee scheduling and bi-weekly meetings
- Worked closely with store manager to develop weekly/monthly sales goals
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Associate - Medical Business Administration
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma - General Studies
Tara High
LA05.2007
Skills
- Microsoft Office
- Google Docs
- Google Sheets
- Google Slides
- Organizational Skills
- Multitasking
- Problem Solving
- Logistical Abilities
- Effective Communication
- Team Building
- Customer Relations
Activities
Volunteer with church’s non-profit organization to help victims of domestic abuse
Timeline
Account Advisor/ Claims Review
Blue Cross and Blue Shield of LA
10.2023 - Current
Enrollment Specialist
Pearson Education
05.2021 - 10.2023
Customer Service Chat Representative
Concentrix
09.2018 - 05.2021
Assistant Store Manager
CitiTrends
07.2016 - 09.2018
High School Diploma - General Studies
Tara High
Associate - Medical Business Administration
University of Louisiana At Lafayette