Ashley Moeller
Customer Service
Monroe City Indiana,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Seasonal Team Lead
Wal-Mart Supercenter
08.2011 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Bakery Team Member
Wal-Mart Supercenter
08.2011 - 04.2023
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Overnight Stocker and Receiver
Wal-Mart Supercenter
08.2011 - 04.2023
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Unloaded pallets and deliveries and organized products in warehouse.
- Monitored and managed stock levels of goods to verify availability of products.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Stocked shelves to match planogram images and instructions.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
- Supervised and trained new staff in performing census.
- Interacted with guests in friendly and knowledgeable way.
Education
No Degree - General Studies
Vincennes University
Vincennes, INSkills
- Key Performance Indicators (KPI)
- Software Application Testing
- Field Support
- Production Monitoring
- Quality Standards
- Task Monitoring
- Team Monitoring
- Workplace Safety
- Complaint Resolution
- Guest Satisfaction
- Team Meetings
- Workload Delegation
Timeline
Seasonal Team Lead
Wal-Mart Supercenter
08.2011 - 04.2023
Bakery Team Member
Wal-Mart Supercenter
08.2011 - 04.2023
Overnight Stocker and Receiver
Wal-Mart Supercenter
08.2011 - 04.2023
No Degree - General Studies
Vincennes University
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