Ashley Moen
North Port
Summary
Dynamic manager with a proven track record in customer service and team leadership. Adept at conflict resolution, time management, and training development, driving significant improvements in employee performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Aldi
North Port, FL
03.2023 - Current
- Oversaw daily store operations, ensuring efficient workflow and optimal staff performance.
- Developed and implemented training programs for new team members to enhance productivity.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Analyzed sales data to identify trends, optimizing product placement and promotions.
- Fostered a customer-focused environment, enhancing service quality and satisfaction scores.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Two Rivers High School
Two Rivers, WI08.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Negotiation
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Organizational skills
Accomplishments
Aldi 2025 CARE Service Champion. Voted by Aldi customers.
Certification
- Certified Manager, Aldi - 2025
Timeline
Manager
Aldi
03.2023 - Current
High School Diploma -
Two Rivers High School
Aldi 2025 C.A.R.E. Service Champion
Award was voted by Aldi customers.