Ashley Montijo
Newark,NJ
Summary
Results-driven manager with a proven track record in enhancing customer service and team performance. Skilled in complex problem-solving and effective communication, fostering a collaborative environment to optimize operations and drive efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Dutchs Sandwhich Shop
Montclair, NJ
02.2024 - Current
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Developed scheduling processes that optimized labor resources during peak hours.
- Conducted performance evaluations to identify training needs and support employee growth.
- Streamlined order processing procedures, improving speed of service during busy periods.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Intake Coordinator
ExamWorks
Roseland, NJ
09.2021 - 02.2024
- Coordinated patient intake processes to ensure timely and accurate data collection.
- Developed training materials for new staff on intake procedures and software systems.
- Reviewed incoming documentation for completeness and accuracy before processing claims.
- Provided ongoing support to team members by sharing best practices and troubleshooting issues with intake systems.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Managed electronic health record (EHR) systems to ensure accurate patient data entry and retrieval.
- Conducted regular audits of medical records for accuracy, completeness, and adherence to privacy standards.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Office Administrator
Newark Superior Officers Assocation
08.2017 - 09.2021
- Managed office supplies inventory, ensuring availability and reducing costs through strategic vendor negotiations.
- Coordinated scheduling for meetings and events, optimizing time management for executives and staff.
- Developed and maintained filing systems, enhancing document retrieval efficiency by streamlining processes.
- Implemented new software solutions to improve data entry accuracy and overall office productivity.
- Trained junior administrative staff on office protocols, fostering a collaborative team environment.
- Oversaw the preparation of meeting agendas and minutes, ensuring clear communication among stakeholders.
- Conducted regular audits of office procedures, identifying areas for improvement and implementing best practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Implemented improved filing systems, increasing document retrieval speed and accuracy.
- Assisted in onboarding new employees, providing training on office procedures and tools.
Education
Fire Science
New Jersey City University
Jersey City, NJ2029
Certificate - Electrician
American Institute
Clifton, NJ2025
High School Diploma -
Bloomfield High School
Bloomfield, NJ2017
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Documentation and reporting
- MS Word, Google workspace, Excel, Outlook
- Recordkeeping and file management
- Attention to detail
- Data entry
- Administrative support
Certification
- Certified Electrician
Timeline
Manager
Dutchs Sandwhich Shop
02.2024 - Current
Intake Coordinator
ExamWorks
09.2021 - 02.2024
Office Administrator
Newark Superior Officers Assocation
08.2017 - 09.2021
Fire Science
New Jersey City University
Certificate - Electrician
American Institute
High School Diploma -
Bloomfield High School