Ashley Moore
Atlanta,Georgia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Healthcare at College Park
Atlanta, GA
01.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Executive Assistant
Emory University Hospital Midtown
Atlanta, GA
02.2022 - 01.2023
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Managed daily invoices, reports and proposals.
Salon Manager
Too Groovy Salon
Atlanta, GA
01.2020 - 01.2023
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved guest complaints.
Customer Service Agent
TurboTax
Remote, GA
01.2018 - 12.2019
- Prepared tax returns for individuals and businesses.
- Kept case data and contact information up to date to expedite proceedings.
- Managed high-volume of inbound and outbound customer calls.
Delivery Driver
DHL
College Park, GA
04.2016 - 12.2019
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Transported and safely delivered items to prevent damage or loss.
Education
Bachelor of Science - Business Administration
Western Governor's University
Millcreek, UT12-2025
Certification - Nursing Assistant
Albany Technical College
Albany06.2004
High School Diploma -
Terrell High School
Dawson05.2004
Skills
- Customer Service
- Staff Management
- Effective Written and Verbal Communication
- Customer Relationship Management
Timeline
Administrative Assistant
Healthcare at College Park
01.2023 - Current
Executive Assistant
Emory University Hospital Midtown
02.2022 - 01.2023
Salon Manager
Too Groovy Salon
01.2020 - 01.2023
Customer Service Agent
TurboTax
01.2018 - 12.2019
Delivery Driver
DHL
04.2016 - 12.2019
Bachelor of Science - Business Administration
Western Governor's University
Certification - Nursing Assistant
Albany Technical College
High School Diploma -
Terrell High School