Ashley Moore
Tulsa
Summary
Experienced healthcare professional with a strong background in patient care and specimen collection. Demonstrated proficiency in blood draws and maintaining hygiene protocols. Known for collaborative teamwork and ability to adapt to changing clinical needs, ensuring dependable results and excellent patient experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
OSU Medical Center
08.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Administrative Assistant
Johnsons Pools And Spas
12.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Cashier/Customer Service
Chevron/Circle K
04.2021 - 11.2021
- Customer service / cashier
- Stocking / stock accounting
- Gas attendant
- Food preparation for hot cases
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Administrative Assistant
FORD LINCOLN FAIRFIELD
06.2019 - 04.2021
- General office administration including filing, scheduling and placing orders
- Answered multiple phone lines
- Maintained a contact list for Dealership
- Assisted in Fleet payment collection, and tracking payment status.
Quality engineer 1
Microbiology and Quality Associate
06.2018 - 03.2019
- Logging in and tracking the development process of client samples from start to finish.
- Overseeing production of each part to ensure it meets company standards.
- Transportation of samples from client facility to testing laboratory.
- Prioritizing client samples.
- Communication with clients, as well as all on site staff members.
- Creativity and outside thinking.
Customer Service Representative
Restoration Hardware
10.2017 - 04.2018
- Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Interface daily with internal partners, field services, new business, operations and consumer affairs divisions.
Cashier/Customer Service
Code 3 Wear
04.2017 - 09.2017
- Work closely with law enforcement officers.
- Sizing and fitting of all uniforms.
- Knowledge of uniform guidelines and specs.
- Inbound and outbound phone services.
- Placing orders.
- Along with Inventory needs of the store.
Phlebotomist
Saint Francis Hospital
04.2015 - 06.2016
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Frequently commended for maintaining the safety, respect and dignity of residents.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Ensured HIPAA compliance.
- Performed lab tests and communicated results.
- Prepared specimens for analysis and established proper chronological priorities in testing.
Customer Service Representative
U-Haul
10.2014 - 04.2015
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept the showroom clean and maintained neat, orderly product displays.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Processed shipments and maintained organized stock shelves.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Team Lead
Party City
10.2013 - 10.2014
- Responsible for opening and closing store, Cash handling procedures, Maintained assigned zones, Assisted in receiving and stocking of merchandise, Processed orders.
- Exceptional customer service through personal contact with customers.
- Authorized register functions including post voids, returns, and associate discounts.
- Supported and trained new hires and ongoing development of current associates.
- Bank deposits.
- Performed minor store maintenance and upkeep.
Education
High school or equivalent - general education
Lincoln High School
Stockton, CA06.2006
Phlebotomy
Central Tech
Sapulpa, OK09-2014
Skills
- Customer Service (10 years)
- Customer Care (10 years)
- CSR (10 years)
- Phlebotomy
- Venipuncture
- HIPAA compliance
- Patient confidentiality
- Butterfly needle technique
- Sample and specimen collection
- Patient care
- Order of draw
- Specimen handling
Certification
- Phlebotomy
- May 2014 to Present
Timeline
Phlebotomist
OSU Medical Center
08.2023 - Current
Administrative Assistant
Johnsons Pools And Spas
12.2021 - 03.2022
Cashier/Customer Service
Chevron/Circle K
04.2021 - 11.2021
Administrative Assistant
FORD LINCOLN FAIRFIELD
06.2019 - 04.2021
Quality engineer 1
Microbiology and Quality Associate
06.2018 - 03.2019
Customer Service Representative
Restoration Hardware
10.2017 - 04.2018
Cashier/Customer Service
Code 3 Wear
04.2017 - 09.2017
Phlebotomist
Saint Francis Hospital
04.2015 - 06.2016
Customer Service Representative
U-Haul
10.2014 - 04.2015
Team Lead
Party City
10.2013 - 10.2014
High school or equivalent - general education
Lincoln High School
Phlebotomy
Central Tech
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