Ashley R. Morales
Customer Service Representative
Waukee,Iowa
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking individual with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Tier 2 Customer Service Representative
John Deere
Johnston, IA
01.2024 - Current
- Built strong relationships with customers by efficiently and professionally addressing their needs.
- Utilized multiple communication channels to respond to customer inquiries in a timely manner.
- Provided assistance during colleague absences due to illness or vacation.
- Managed incoming customer emails, addressing product inquiries and resolving related issues.
- Worked closely with colleagues to uphold exceptional customer service standards.
- Ensured precise documentation of customer interactions.
- Engaged in ongoing training programs to remain current with the latest product and service offerings.
- Ensured customer satisfaction through the use of active listening and problem-solving skills in resolving complaints.
3 Year Old Preschool Teacher
Little Endeavors
Waukee, IA
07.2023 - 01.2024
- Educated children on the basics of colors, shapes, and letters.
- Promoted empathy, good manners and social development in children through effective instruction.
- Controlled classroom environments by implementing clear rules and utilizing positive reinforcement techniques
- Developed professional relationships with parents, teachers, directors and therapists.
- Engaged in conversations with parents regarding child behavior and academic progress.
- Elevated children's sensory skills by providing exposure to a wide range of textures and shapes.
- Developed and maintained safe play environments both indoors and outdoors for toddlers.
- Developed lesson plans that incorporated creative teaching techniques.
Customer Support Tier 1 Analyst
Thomas L Cardella
Marshalltown, IA
02.2023 - 07.2023
- Produced detailed records of customer complaints, requests, and inquiries.
- Delivered excellent customer service by rapidly and accurately handling all inquiries.
- Participated actively in weekly discussions on overcoming team challenges.
- Built strong customer relationships by offering useful advice.
- Recorded and tracked customer interactions and transactions with precision.
- Collaborated effectively with fellow employees and supervisors to foster a harmonious work environment.
Education
High School Diploma -
Dike-New Hartford High School
Dike, IA05-2010
Skills
- Email Etiquette
- Call handling
- Complaint Management
- Customer Service
- Issue Troubleshooting
- Complaint resolution
References
References available upon request.
Timeline
Tier 2 Customer Service Representative
John Deere
01.2024 - Current
3 Year Old Preschool Teacher
Little Endeavors
07.2023 - 01.2024
Customer Support Tier 1 Analyst
Thomas L Cardella
02.2023 - 07.2023
High School Diploma -
Dike-New Hartford High School