Ashley Morales

Drive Casa

Customer Service Representative / Administrative Coordinator

• Provided professional customer service and support throughout the vehicle service process.
• Managed repair orders and maintained accurate records within Omnique and IDMS systems.
• Opened, updated, and closed repair tickets in Omnique to ensure all vehicle activity was properly documented.
• Posted and processed invoices in Omnique and IDMS, maintaining accurate financial and service records.
• Maintained system organization by ensuring all vehicles, repairs, and shop activities were properly updated and reflected in Omnique.
• Monitored vehicle status from arrival to completion and ensured completed repairs were properly closed out in the system.
• Used GoldStar GPS to assist with vehicle tracking and operational management.
• Prepared end-of-day reports summarizing completed work, vehicle status, and daily shop activities.
• Supported communication between customers, technicians, and management to keep operations running efficiently.

• Managed automotive parts ordering, tracking, and coordination for collision repair vehicles.
• Prepared repair estimates and processed invoices for CPI vehicles.
• Used Omnique and IDMS software to manage repair documentation and workflow.
• Communicated with vendors, technicians, and team members to ensure parts availability.
• Maintained accurate records and supported daily administrative operations.
• Assisted with customer-related questions and service updates

Production Associate

• Supported manufacturing and assembly operations.
• Followed quality standards and safety procedures.
• Worked efficiently as part of a team to meet production goals.
• Maintained an organized and productive work environment.