Ashley Moreno
Newland,North Carolina
Summary
Dynamic Community Social Service Assistant at the Department of Human Services, adept at enhancing service delivery through effective client communication and innovative problem-solving. Proven ability to resolve conflicts and optimize scheduling, ensuring exceptional customer satisfaction and streamlined operations. Skilled in real-time interpretation and digital note organization, fostering team collaboration and efficiency.
Overview
12
12
years of professional experience
Work History
Community Social Service Assistant
Department of Human Services
Newland, NC
11.2019 - Current
- Executed daily tasks with precision and efficiency.
- Generated innovative solutions to improve team performance and outcomes.
- Identified customer needs swiftly, ensuring timely responses.
- Delivered exceptional service to customers during in-person and phone interactions.
- Collaborated with team members to achieve project goals and meet deadlines.
- Engaged customers through effective interpersonal skills and proactive conversations.
- Efficiently identified customer needs to enhance service delivery.
- Organized digital note archives for streamlined access and reference.
- Managed meeting room reservations to optimize scheduling processes.
- Developed standardized templates for consistent and clear note-taking.
- Interpreted conversations between clients and professionals in real-time.
- Facilitated client navigation of language barriers during meetings and events.
Customer Service Cashier
Flick video
Newland, NC
03.2016 - 06.2019
- Processed customer transactions using point-of-sale systems with high efficiency.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Maintained accurate cash drawer and conducted daily cash reconciliation.
- Managed inventory levels and restocked shelves as required.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Collaborated with team members to enhance store operations and workflows.
- Greeted customers, providing friendly service to improve shopping experiences.
- Maintained cleanliness of checkout area by sweeping floors and emptying trash cans.
Bus Driver
Lutherock
Newland, NC
06.2016 - 06.2019
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Greeted customers in a friendly manner when boarding the bus.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Verified that all passengers were seated before operating the bus.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
Volunteer
Avery County Group Home
Newland, NC
02.2019 - 04.2019
- Supported disabled elderly residents with daily in-home activities.
- Facilitated meal preparation and chore assistance for improved daily living.
- Prepared residents for evening routines, ensuring comfort and safety at bedtime.
Substitute Bus Driver
Avery County Schools
Newland, NC
01.2013 - 01.2016
- Conducted pre-trip inspections of vehicles prior to departure from origin point.
- Checked the bus for mechanical problems and reported any issues to the supervisor.
- Followed designated routes while adhering to scheduled arrival times at stops along the way.
- Communicated regularly with dispatchers regarding route changes or delays.
- Adhered to school district policies regarding student discipline on buses.
- Assisted students in loading and unloading from the bus safely.
- Maintained order on the bus, ensuring safety of all passengers.
- Learned and followed school transportation procedures.
- Regulated heating, lighting and ventilating systems for passenger comfort.
Education
Associate of Applied Science - Human Services
Mayland Community College
Spruce Pine, NC05-2019
Skills
- Customer service
- Conflict resolution
- Digital note organization
- Meeting coordination
- Real-time interpretation
- Point-of-sale operation
- Cash handling
- Inventory management
- Team collaboration
- Scheduling optimization
- Client communication
- Time management
- Problem solving
- Issue escalation
- Telephone management
- Attention to detail
- Patience and composure
- Basic math
- Reporting and documentation
- ID verification
Accomplishments
- Dean's list
- Licensed Foster Parent for two years
- Letter of recognition from the local Police Department
Languages
Spanish
Native/ Bilingual
Affiliations
- Cooking Authentic Mexican food
- Hands on mother/grandmother
- Camping
References
References available upon request.
Timeline
Community Social Service Assistant
Department of Human Services
11.2019 - Current
Volunteer
Avery County Group Home
02.2019 - 04.2019
Bus Driver
Lutherock
06.2016 - 06.2019
Customer Service Cashier
Flick video
03.2016 - 06.2019
Substitute Bus Driver
Avery County Schools
01.2013 - 01.2016
Associate of Applied Science - Human Services
Mayland Community College