Ashley Morgan
Indianapolis,IN
Summary
Dynamic and results-driven professional with a proven track record at DoorDash, adept in logistics knowledge and customer service. Excelled in improving customer satisfaction through efficient route planning and timely deliveries. Demonstrated exceptional teamwork, problem-solving abilities, and a positive attitude, contributing to enhanced operational efficiency and strong customer relationships.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
Indianapolis, IN
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Warehouse Worker
Khols
Indianapolis, IN
10.2022 - 12.2023
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Office Manager
Parsec
Indianapolis, IN
02.2019 - 10.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Medical Assisting
Kaplan College
Indianapolis, IN10.2010
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Stocking and Inventory
- Logistics knowledge
- Multitasking
- Customer Relationships
- Strong Working Relationships
- Customer Support
Timeline
Delivery Driver
DoorDash
12.2023 - Current
Warehouse Worker
Khols
10.2022 - 12.2023
Office Manager
Parsec
02.2019 - 10.2023
Medical Assisting
Kaplan College