ASHLEY MOUTAHIR
Westville,New Jersey
Summary
Proven team leader and customer service expert from Perkins Family Restaurant, adept at handling high-pressure situations and resolving complaints to ensure customer satisfaction. Skilled in cash handling and team collaboration, consistently maintaining service excellence and fostering positive guest experiences. Demonstrates strong multitasking abilities and relationship building, enhancing dining atmosphere and team efficiency.
Overview
14
14
years of professional experience
Work History
Waitress
Colonial diner
Woodbury Heights, NJ
10.2024 - 01.2026
- Provided exceptional customer service in a fast-paced dining environment, ensuring guest satisfaction.
- Trained and mentored new staff on menu offerings and efficient service protocols.
- Managed multiple tables simultaneously while maintaining attention to detail and order accuracy.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
Waitress
Perkins Family Restaurant
Philadelphia, PA
08.2011 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Northeast High School
Philadelphia, PASkills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cash Handling
- Handling Complaints
- Complaint resolution
- Relationship Management
- Team Player
- Cool Under Pressure
- Decision-Making
- Relationship Building
- Team Leadership
- Hospitality best practices
- Courteous Phone Demeanor
Timeline
Waitress
Colonial diner
10.2024 - 01.2026
Waitress
Perkins Family Restaurant
08.2011 - 05.2024
Northeast High School