Ashley M. Rodriguez
Clermont,USA
Summary
Results-driven healthcare operations professional with 7+ years of progressive experience in medical office administration, patient access, Epic EMR, referrals, insurance operations.
Overview
9
9
years of professional experience
Work History
Administrative Supervisor
Atlantic Health System
West Orange, New Jersey
05.2022 - 07.2026
- Guided department operations as a trusted resource, supporting leadership with workflow challenges.
- Led onboarding and training programs for new hires, fostering a smooth integration into the team.
- Coordinated scheduling, referrals, prior authorizations, insurance verification, and patient registration.
- Utilized Epic EMR while maintaining HIPAA compliance and documentation accuracy.
- Collaborated with providers and multidisciplinary teams, enhancing workflow and elevating patient experience.
- Completed extensive annual professional development in leadership, compliance, patient safety, communication, Epic systems, infection prevention, and healthcare operations.
Medical Office Assistant
University Hospital / Rutgers NJ Medical School
10.2018 - 06.2021
- Coordinated front office operations, referrals, scheduling, insurance verification, and third-party billing, while facilitating onboarding of new staff across specialty practices.
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted healthcare professionals with patient intake and documentation tasks.
- Maintained medical records by ensuring accuracy and compliance with regulations.
Medical Receptionist
North Edison Family Practice
03.2017 - 10.2018
- Managed appointment scheduling and coordinated patient flow efficiently.
- Created a welcoming atmosphere for patients upon arrival. and directed them to appropriate services.
- Provided front office support, managed patient records and scheduling, assisted with billing, and handled high-volume customer inquiries.
- Greeted patients warmly and directed them to appropriate services.
Education
Licensed Esthetician -
Innovate Salon Academy
South Plainfield, NJSkills
- Electronic Health Records
- Medical Office Operations
- Patient Registration
- Scheduling
- Referral Management
- Insurance Verification
- HIPAA Compliance
- Workflow Improvement
- Leadership
- Team Development
- Staff Training
- Patient Relations
- Microsoft Office
- Fluent in English
- Fluent in Spanish
Leadership Recognition
- Atlantic Health System Role Model Recognition (Highest Performance Distinction)
- AHS Survey Champion
- AHS Influencer
- Employee Trainer & Mentor
- Trusted Department Resource for Operational Support
Key Qualifications
- Team leadership and development - Trained and develop all front end staff and cross train clinical staff.
- Workflow and Process improvement
- Multi site scheduling coordination- handle scheduling across all our locations and specialities
- Patient Access management- ensured productivity by filling all available slots on each providers schedule and maintained the wait list and recall list to fill slot the same day
- Customer Service Excellence-great understanding of press ganey and patient satisfaction surveys, AIDET, telephone etiquette
- Project coordination- often tasks to lead projects to support the organization’s initiatives regarding employee engagement and information sharing(meet the team board, vision boards, weekly recap)
Key Accomplishments
- Increased copay collection rate performance from 63% to 85% within one year through workflow improvements, accountability measures, and process optimization.
- Developed and implemented a weekly operational recap initiative that improved communication and kept providers, leadership, and staff aligned with organizational priorities.
- Managed a multi-department scheduling operation across eight locations(Rheumatology and Nephrology), increasing patient access by 4% through strategic scheduling and resource coordination.
- Earned the organization’s highest annual performance rating, “Role Model,” during the 2025 performance evaluation for demonstrating outstanding leadership, initiative, and operational excellence.
- Supported continuous process improvement initiatives that enhanced efficiency and strengthened collaboration across departments.
Timeline
Administrative Supervisor
Atlantic Health System
05.2022 - 07.2026
Medical Office Assistant
University Hospital / Rutgers NJ Medical School
10.2018 - 06.2021
Medical Receptionist
North Edison Family Practice
03.2017 - 10.2018
Licensed Esthetician -
Innovate Salon Academy