Ashley Munoz
Eagle Pass,TX
Summary
Customer-focused professional with strong communication and problem-solving skills. Experienced in handling high-volume calls, resolving customer concerns, and maintaining positive client relationships. Known for staying calm under pressure and delivering efficient solutions while maintaining excellent service standards.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TTEC
Eagle Pass, TX
10.2025 - Current
- Assisted customers in resolving inquiries and issues through effective communication channels.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided feedback to improve support processes and streamline operational workflows.
- Utilized CRM software to document customer interactions and track resolution status.
- Adapted quickly to changes in policies, procedures, and product offerings to maintain service quality.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback on services provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teacher
Country Home Learning Center
San Antonio, TX
02.2024 - 08.2025
- Developed engaging lesson plans that enhanced student learning and participation.
- Implemented individualized education strategies to support diverse learning needs.
- Led professional development workshops to improve teaching techniques and curriculum delivery.
- Coordinated extracurricular activities that promoted student engagement and teamwork skills.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Lead Teller
IBC Bank
07.2021 - 11.2023
- Oversaw daily operations of teller line, ensuring compliance with banking regulations.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Managed cash flow and balancing of tills, maintaining accuracy in financial transactions.
- Resolved customer inquiries and issues, fostering strong client relationships and satisfaction.
- Collaborated with management on strategic initiatives to enhance branch performance.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Led by example, demonstrating exemplary customer service and technical skills to team.
Assistant Store Manager
Family Dollar
Eagle Pass, TX
08.2020 - 04.2021
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Trained new employees on company policies, sales techniques, and customer service standards.
- Executed inventory management tasks, including stock replenishment and merchandise organization.
- Collaborated with team members to enhance store presentation and promotional displays.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Cashier
Wendy’s
Eagle Pass, TX
06.2018 - 08.2018
- Maintained cleanliness and organization of work area to enhance customer experience.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Collaborated with team members to improve service speed during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Order processing
- Documentation
- Staff training
- Store maintenance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
TTEC
10.2025 - Current
Teacher
Country Home Learning Center
02.2024 - 08.2025
Lead Teller
IBC Bank
07.2021 - 11.2023
Assistant Store Manager
Family Dollar
08.2020 - 04.2021
Cashier
Wendy’s
06.2018 - 08.2018
High School Diploma -
Eagle Pass High School