Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ashley Murgatroy

Case manager
Somersworth,NH
Ashley Murgatroy

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills include crisis management, care coordination, recovery support, goal setting, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans, strong communication, empathy, and leadership, ensuring successful project outcomes and positive community impact on organization and clients.

Overview

6
years of professional experience
1
Certification

Work History

Lydia's House of Hope
Somersworth, New Hampshire

Case Manager
05.2022 - 03.2025

Job overview

  • Conducted intake assessments.
  • Provided referrals to appropriate health care providers or other community resources.
  • Attended court hearings as a representative of the organization when needed.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Participated in interdisciplinary team meetings to discuss treatment options.

  • Monitored client progress through regular follow-up contacts.
  • Maintained up-to-date case records with case activity status.
  • Developed trusting relationships with social services, health care providers and governmental agencies.

Panera Bread
Dover, NH

Team Associate
01.2019 - 03.2021

Job overview

  • Collaborated with other departments to ensure smooth operations throughout the organization.
  • Assessed customer feedback to improve services provided by the team.
  • Participated in brainstorming sessions to generate creative ideas.
  • Monitored trends in customer satisfaction levels and identified opportunities for improvement.
  • Upheld high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Packaged products and double-checked package labels for accuracy.
  • Addressed customer needs, responding to specific requests, complaints and inquiries.

Education

Southern New Hampshire University
Hooksett, NH

Bachelor of Science from Human Resources Management
08-2025

University Overview

  • Academic Achievements and Honors:
  • Honor Roll held throughout terms while schooling.

Southern New Hampshire University
Hooksett, NH

Bachelor of Science from Business Administration
06-2023

University Overview

  • Minor in psychology and human service.
  • Ranked in Top 10% of class

Skills

  • Client relationship management with empathy and compassion
  • Documentation, communication, and computer proficiency
  • Conflict resolution and crisis intervention
  • Positive attitude, upbeat, and motivated

Certification

  • Peer Recovery Support taining and educated through the SOS recovery center.
  • Training in motivational interviewing, addiction/ recovery counseling and support.
  • Serve Safe Certified over 20 years with exceptional culinary experience.
  • Loves learning, growing and improving quality of productivity and advancement.

Work Type

Part Time

Work Location

HybridRemoteOn-Site

Timeline

Case Manager

Lydia's House of Hope
05.2022 - 03.2025

Team Associate

Panera Bread
01.2019 - 03.2021

Southern New Hampshire University

Bachelor of Science from Human Resources Management

Southern New Hampshire University

Bachelor of Science from Business Administration

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