Ashley Murgic
Farmington,MN
Summary
Dynamic and goal-oriented Bartender with extensive experience at WildBoar Bar and Grill, excelling in customer service and team building. Proven track record in enhancing customer satisfaction through strategic planning and conflict resolution. Highly reliable in managing high-volume service while maintaining cleanliness and responsible alcohol service.
Overview
16
16
years of professional experience
Work History
Manager
WildBoar Bar and Grill
03.2013 - Current
- Led team in implementing process improvements, enhancing operational efficiency and productivity.
- Developed training programs for staff, fostering skill development and improving service delivery.
- Streamlined workflow through effective resource allocation, minimizing downtime and optimizing performance.
- Monitored performance metrics to identify trends, driving data-informed decisions for operational success.
Bartender
WildBoar Bar and Grill
03.2010 - Current
- Prepared and served beverages in accordance with standard recipes and customer preferences.
- Assisted customers with menu selections, enhancing overall dining experience through personalized service.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to coordinate timely delivery of food and drink orders to guests.
- Monitored inventory levels, assisting with restocking supplies to ensure uninterrupted service flow.
- Engaged customers in friendly conversation, fostering a welcoming atmosphere for patrons at the bar.
- Handled cash transactions accurately, maintaining precise records of sales and tips received.
- Learned various cocktail preparation techniques, demonstrating adaptability in fast-paced environment.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff in customer service best practices.
- Resolved customer complaints promptly, improving overall satisfaction rates.
- Coordinated staff schedules to align with peak business hours effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
High School Diploma -
Rosemount High School
Rosemount, MNSkills
- Goal oriented
- Attention to detail
- Strategic planning
- Team building
- Processes and procedures
- Conflict resolution
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Customer service expertise
- Handling difficult customers
Timeline
Manager
WildBoar Bar and Grill
03.2013 - Current
Bartender
WildBoar Bar and Grill
03.2010 - Current
High School Diploma -
Rosemount High School