ASHLEY MURPHY
Athens,USA
Summary
I am a motivated health insurance agent,
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Clearlink
Remote
02.2025 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
Medicare Advisor
Ehealthinsurance
Athens, TX
08.2024 - 12.2024
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Provided customer service support for clients seeking information about Medicare coverage.
- Handled new enrollments by entering customers' data and reviewing information.
- Inbound calls, seasonal position for the Annual Enrollment Period.
- I hold a general lines license in Texas.
- I hold an accidental & health, hmo license for Oklahoma, Montana, Illinois, New Mexico.
- I have my 2025 A-HIP Certificate.
Life Insurance Agent
American Income Life
Dallas, USA
06.2024 - 07.2024
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Crafted clear, informative reports to explain life insurance policy features and benefits
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families
Customer Care Representative
Maximus
Athens, USA
11.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Managed high call volume with exceptional professionalism and efficiency
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
House Keeper
HELPFUL HANDS
01.2022 - 11.2022
- Maintained AIRBNB'S as well as regular cleanings, deep cleanings
Key Holder
DOLLAR GENERAL
USA
12.2020 - 11.2021
- Handled bank deposits, closing store, stocking & making sure customers were satisfied
Assistant manager
DOT'S PLACE
09.2020 - 02.2021
- Handled deposits
- Made sure customers were satisfied, handled inventory, as well as cooked & waitressed when short staffed
- Also was in charge of closing 80% of the time
Education
HIGH SCHOOL DIPLOMA -
Liberty Homeschoolers
Skills
- Insurance Policy Sales
- In-depth product knowledge
- Building Relationships
- Client Service
- Call Center Customer Service
- Licensing Requirements
- Life Insurance Sales
- Financial Needs Assessment
- Active listening
- Regulatory compliance
- Analytical reasoning
- Customer service expertise
- Strong communication skills
- CMS guidelines
- Time management abilities
- Attention to detail
Certification
General Lines License
Timeline
Licensed Insurance Agent
Clearlink
02.2025 - Current
Medicare Advisor
Ehealthinsurance
08.2024 - 12.2024
Life Insurance Agent
American Income Life
06.2024 - 07.2024
Customer Care Representative
Maximus
11.2022 - 04.2023
House Keeper
HELPFUL HANDS
01.2022 - 11.2022
Key Holder
DOLLAR GENERAL
12.2020 - 11.2021
Assistant manager
DOT'S PLACE
09.2020 - 02.2021
HIGH SCHOOL DIPLOMA -
Liberty Homeschoolers