ASHLEY MURTHA KING
Schaumburg,IL
Summary
Clinical support and healthcare administration professional with hands-on experience in intake, phlebotomy, injectable administration, appointment scheduling, and electronic documentation. Background includes high-volume front desk operations, surgical scheduling, patient monitoring, and support for specialty programs. Known for accurate records, responsive communication, and dependable coordination in fast-paced settings.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Surgery Coordinator Team Lead
VETERINARY SPECIALTY CENTER
07.2019 - 10.2026
- Collaborated with surgeons to coordinate patient care plans and surgical admissions following examinations.
- Coordinated communication among surgeons, clinical staff, pet owners, referring veterinary practices, and other hospitals to ensure seamless continuity of care.
- Coordinated surgical patient intake by rooming patients and clients, reviewing medical histories, confirming current health status, and communicating pertinent findings to surgeons.
- Communicated patient status and surgical details to certified veterinary technicians, including medication verification, planned procedures, and CPR status.
- Managed administrative operations, including invoice review, telephone communications, and coordination of patient information to streamline workflow.
- Obtained and organized medical records from primary veterinary practices in preparation for upcoming appointments and procedures.
- Oversaw Total Hip Replacement Program, facilitating coordination and administrative support for enhanced patient outcomes.
- Participated in committees and organizational initiatives focused on clinical operations, collaboration, and patient services.
- Coordinated a rescue partnership program providing free spay and neuter services performed by surgical interns for rescue animals before adoption.
- Participated in the organization's transition to an employee-owned business.
Medical Assistant
CHICAGO CARDIOLOGY INSTITUTE
12.2015 - 07.2019
- Coordinated cardiac and electrophysiology procedures with multiple hospitals and assisted patients with procedural information and preparation.
- Managed patient treatment as primary pacemaker clinic coordinator for two electrophysiologists.
- Established positive patient relationships through professional communication, responsive service, and compassionate support.
- Gathered and documented patient information, insurance eligibility, referring physician details, medical histories, and test results.
- Coordinated high-volume telephone calls and managed appointments for eight physicians and four nurse practitioners, ensuring effective scheduling of in-office cardiac testing.
- Established call center for patient calls and clinical follow-up, utilizing clinical knowledge to enhance communication with nursing staff.
- Cross-trained as a substitute stress technician to support nuclear medicine stress tests, exercise stress tests, and stress echocardiograms.
- Collected patient payments, posted daily charges, and prepared deposits.
- Received excellent ratings across all areas of an annual performance review.
Medical Assistant / Medical Secretary
ADVENT NEUROLOGY, SC
06.2014 - 12.2015
- Roomed patients, obtained medical histories, recorded vital signs, and documented patient information to support accurate diagnosis and treatment.
- Answered incoming calls, coordinated appointments, and facilitated communication among healthcare providers to enhance patient care.
- Reviewed clinical documentation, including laboratory results and imaging reports, to ensure comprehensive understanding of patient status.
- Managed office inventory, assisted with computer and equipment issues, and maintained daily opening and closing procedures.
- Oversaw office processes to enhance operational efficiency for evening and weekend EEG testing.
Patient Care Technician II / Unit Secretary
NORTHWEST COMMUNITY HOSPITAL
Arlington Heights, IL
01.2007 - 01.2014
- Delivered patient-centered care in a fast-paced, 56-bed cardiac step-down unit supporting cardiac surveillance, congestive heart failure, and medical observation patients.
- Facilitated patients' activities of daily living, mobility, meals, post-surgical recovery, and safety to enhance comfort and recovery outcomes.
- Coordinated unit operations and supported patient care teams as a unit secretary across multiple units to ensure efficient workflow and patient care.
- Recognized for customer service, teamwork, positive patient relations, and compassionate care.
- Contributed to hospital initiatives for new-unit activation, respiratory mask fit testing, patient satisfaction improvement, IPASS, Magnet conferences, and wound-care prevalence studies.
- Precepted and trained new employees in both Patient Care Technician and Unit Secretary responsibilities.
Education
Nursing (ADN) Program -
WILLIAM RAINey HARPER COLLEGE
Palatine, IL01-2012
Pre-Nursing Coursework -
WESTERN ILLINOIS UNIVERSITY
Macomb, IL01-2003
Skills
- Surgical coordination and team leadership
- Patient intake and care coordination
- Medical history and records management
- Electronic medical records and clinical documentation
- Appointment scheduling and telephone management
- Physician and provider communication
- Patient safety and care planning
- HIPAA compliance and patient confidentiality
- Insurance eligibility and patient information
- Payment processing
- Vital signs and patient monitoring
- Injectable and medication administration
- Phlebotomy and blood collection
- Medical office administration and front desk operations
- Interdepartmental communication
Certification
- Certified Nursing Assistant (CNA)
- PCCITI Healthcare Technical Program | Oak Brook, IL
ADDITIONAL EXPERIENCE, SKILLS & COMMUNITY INVOLVEMENT
- Veterinary Experience: Advanced from kennel duties to Veterinary Technician through on-the-job training at Arlington Heights Animal Hospital (2001–2007).
- Certified Makeup Artist: Provide freelance bridal and special-event makeup services, demonstrating attention to detail, client communication, and customer service.
- Community Outreach: Helped develop the Health Sciences division of a young professionals job fair at Ridgewood High School in Norridge, IL (2012).
- Volunteer Fundraising: Supported fundraising efforts for Misericordia Home and initiatives benefiting animal rescues and mental health resources.
- Peer Education: Assisted and tutored fellow students in Harper College's simulation hospital.
- Professional Membership: National Student Nurses Association (2010–2012).
Timeline
Surgery Coordinator Team Lead
VETERINARY SPECIALTY CENTER
07.2019 - 10.2026
Medical Assistant
CHICAGO CARDIOLOGY INSTITUTE
12.2015 - 07.2019
Medical Assistant / Medical Secretary
ADVENT NEUROLOGY, SC
06.2014 - 12.2015
Patient Care Technician II / Unit Secretary
NORTHWEST COMMUNITY HOSPITAL
01.2007 - 01.2014
Nursing (ADN) Program -
WILLIAM RAINey HARPER COLLEGE
Pre-Nursing Coursework -
WESTERN ILLINOIS UNIVERSITY