Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Ashley Nelson
Summary
Overview
6
years of professional experience
Work History
Dairy Queen Grill & ChillSuperior WI
Service Crew Member
11.2022 - 08.2023
Job overview
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Cooked, prepared and bagged food for customers.
- Calculated totals, processed payments and issued receipts.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
Gilbert Inc. (FedEx)Superior WI
Delivery Driver
04.2022 - 11.2022
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
FedEx:GroundSuperior WI
Package Handler
11.2021 - 03.2022
Job overview
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Dollar TreeDuluth, MN
Operations Manager
03.2017 - 10.2021
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Education
Northwood Technical College Superior WI
GED
09.2023
University Overview
Skills
- Rotation Procedures
- Counter Sanitization
- Portion Standards
- Safe Food Handling Practices
- Customer Loyalty
- Project Management
- Health and Safety Standards
- Verbal and Written Communication
- Money Transfer Systems
- Till Counting
- Assembly Lines
- Cash Handling
- Cleaning and Sanitizing
Timeline
Service Crew Member
Dairy Queen Grill & Chill
11.2022 - 08.2023
Delivery Driver
Gilbert Inc. (FedEx)
04.2022 - 11.2022
Package Handler
FedEx:Ground
11.2021 - 03.2022
Operations Manager
Dollar Tree
03.2017 - 10.2021
Northwood Technical College
GED